Shift Leader

Coffee and Bagel Brands; Grimes (IA); On-site; USD 16,531 - 22,041; Full time

Job summary

Caribou Coffee is seeking a Shift Leader to provide overall leadership for the store in partnership with the GM or AGM. You will ensure the team understands goals, products, cleanliness, and guest connections during the shift.

You will coach team members, manage daily tasks, and uphold SOPs. This role requires 18+ years old, leadership experience, and availability for mornings/evenings/weekends in a fast-paced environment.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required.
• Ability to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Responsibilities

• Lead shifts that focus on team engagement and guest satisfaction with a commitment to Make Fun Happen.
• Demonstrate mastery of store operations and SOPs on shift.
• Communicate effectively on the floor and delegate tasks.
• Develop Team Members and provide coaching and feedback.
• Oversee daily tasks such as inventory, product orders and deposits as assigned.

Skills

Leadership

Availability

Age 18+

Education

High school diploma or GED

Job description

At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating lifelong relationships, and serving the best coffee around, join our herd! Apply today and be part of the 'Bou Crew!

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

Core Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Think strategically about maximizing product sales and waste management
• Demonstrate "total store vision" to take ownership of the look and feel of the store
• Be knowledgeable about the deployment for the day, and the roles and responsibilities associated
• Consistently leverage effective communication on the floor during the shift
• See the needs of the team and guest and address situations before they become problematic
• Understand the multiple priorities of the shift and effectively communicate and delegate objectives and tasks
• Take ownership not only for the current shift, but also the shift that follows
• Ensure the team is executing SOP and quality standards correctly and consistently
• Actively coach and give feedback to Team Members to ensure they bring their best DOING and BEING to their role
• Train team on role responsibilities, product knowledge and promotional items
• Perform administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned
• Actively develop Team Members and discuss career and professional growth
• Bring the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Take ownership for your impact on others and actively manage how you show up
• Demonstrate confidence and own the decision‑making responsibility of being the Manager on Duty
• Be resilient under pressure and bring calm in critical moments
• Bring joyfulness to leading the team, serving guests and being a community member
• Seek to be of service and create success for others
• Bring enthusiasm and curiosity to the responsibility of being a subject‑matter expert and help others grow
• Demonstrate the humility and curiosity needed to lead a diverse group of people and show eagerness to grow and learn
• Give powerful feedback and look to make the biggest difference by coaching the team from commitment, not compliance
• Take ownership for, and be eager to, make a positive impact on others
• Seek to create an inclusive and inspiring culture on every shift with every team member
• Takes full ownership of their own development and actively seeks feedback and growth opportunities

Skills and Qualifications

Required:

• At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age

Preferred:

• High school diploma or GED equivalent
• A valid driver’s license and reliable transportation

Physical Requirements

The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.

Additional Information

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.

Equal Employment Opportunity

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Caribou Coffee Company, Inc. and its subsidiaries are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.