Shift Leader

El Pollo Loco; Glendale Estates (AL); Sur place; USD 18 000 - 23 000; Plein temps

Avantages offerts par ce poste

Competitive pay

No overnight hours

Free meal during your shift

Employee discount on food

Excellent career growth potential

Flexible Scheduling

Medical, Dental, and Vision Insurance

401(K) Plan with match

Paid vacation

Paid sick time

Employee Assistance Program

Flexible Spending Accounts

Discounts on theme parks, movieTickets

Résumé du poste

El Pollo Loco is seeking a Shift Leader to oversee daily restaurant operations during assigned shifts and to fill in for the General Manager when needed. The role focuses on delivering exceptional customer experiences while ensuring team compliance with company standards.

Responsibilities include opening/closing procedures, inventory checks, cash handling, training staff, and maintaining QSC standards. This is a hands-on role requiring strong leadership and a commitment to safety and service

Qualifications

• High school diploma or GED preferred.
• Must be certified on EPL SPECS positions or have 1+ year restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.

Responsabilités

• Oversee opening and closing procedures, including security and inventory checks.
• Ensure customer service and speed of service meet company goals and health standards.
• Manage break policies and adjust staffing based on sales volume.
• Train and support team members on new products and procedures.
• Handle cash registers, deposits, and verify catering orders during shifts.
• Greet customers and assist with orders to maintain high satisfaction.
• Perform other duties as assigned by management.

Connaissances

Customer service

Team leadership

Food safety

Shift operations

Formation

High school diploma or GED

Description du poste

POSITION PURPOSE:

The Shift Leader oversees the daily operations of the restaurant during assigned shifts and in the absence of the General Manager or Assistant Manager, ensuring exceptional customer experiences and that team members adhere to company standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records.
• Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health code safety standards. Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards
• Prioritize team members' tasks during shift. Ensure that break policies are followed for self and others by communicating with team members about breaks and serving as a breaker, as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
• Train and support team members on new products and operational procedures.
• Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash drawer audits, prepare deposits, consult with the Area Leader for support and guidance in ensuring compliance with operational procedures while on the shift.
• Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner.
• Perform other duties as assigned by management to support restaurant operations.

QUALIFICATIONS – EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS:

To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required.

Education/Work Experience:

High school diploma or equivalent (GED) preferred. Must be certified on all EPL SPECS positions or must have 1 or more years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.

What’s in it for you?

• Competitive pay
• No overnight hours
• Free meal during your shift
• Employee discount on food
• Excellent career growth potential (we promote from within)
• Flexible Scheduling: Full-Time or Part-Time hours
• Medical, Dental, and Vision Insurance*
• 401(K) Plan with match and immediate vesting (must be at least 21 to participate)
• Paid vacation
• Paid sick time
• Employee Assistance Program
• Flexible spending accounts, Legal Insurance, and Pet Insurance*
• Discounts on theme parks, movie tickets, sports events, hotels and more...

*Eligibility for these benefits is based on the number of average hours worked per week within a 12-month period.

Eligibility begins after completing at least 12 months of employment, averaging 33 hours of work per week.

Why work for us?

When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people Who set us ablaze. You’re the ones bringing the passion, ideas and energy–the flavor–whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop and belong… all while enjoying a healthy balance. Here, fire-grilled chicken makes flamin’ good careers.

The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.