Shift Leader

Potbelly; Glendale (WI); On-site; USD 2,170,000 - 2,239,000; Part time

Benefits offered by this job

Health insurance

Dental & Vision Insurance

401(k) with company match

Parental leave

FSA/HSA with employer contribution

Commuter benefits

Paid time off

Discount program

Flexible schedule

Career growth

Employee assistance program

Job summary

Potbelly Corporate in Milwaukee, Wisconsin is seeking a Shift Leader to manage and develop associates, ensuring product quality and customer service on various shifts. The role emphasizes leadership in a fast-paced restaurant environment with opportunities for career growth and competitive benefits.

Ideal candidates have at least 1 year of supervisory experience in food service or retail, strong communication skills, and the ability to handle high-pressure situations while maintaining safety and

Qualifications

• Minimum 1 year supervisory experience in a restaurant or retail environment preferred.
• Strong written and verbal communication skills.
• Friendly, customer-first mindset with ability to thrive in a fast-paced environment.

Responsibilities

• Lead team members on shifts, assigning tasks and providing feedback.
• Ensure security procedures and back-of-house standards are followed.
• Count drawers and handle cash, maintain health and safety standards.
• Prepare quality finished products and restock as needed.
• Handle customer complaints and ensure satisfaction.

Skills

Supervisory experience

Customer service

Communication skills

Problem-solving

Job description

PAY TRANSPARENCY: earn between $15.75 and $16.25 plus digital tips! Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?

A Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.

What's In It For You:

• Competitive pay!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

If hired, you must meet and maintain all eligibility requirements to qualify

What you bring to the table:

• You are at least 18 years of age
• A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
• You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification. After 2 unsuccessful attempts to pass, you will no longer be eligible for the Shift Leader role
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
• You have strong written and verbal communication skills
• You enjoy problem-solving
• Comfortable working in a bustling kitchen environment (knife skills are a big plus!)
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You're able to stand/walk for 8-9 hours or as needed
• You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Job Duties and Functions:

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Other duties as assigned

Disclaimers

Potbelly cannot make guarantees about tip earnings

At Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process.

If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact [e-mail].

Application Deadline:

Applications must be submitted by [11/10/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

Position Information

Company: Potbelly Corporate

Position: Shift Leader

Status: Part Time

Shift: First (Day), Second (Afternoon), Third (Night)

Req #: 11142176

Date Posted: September 29, 2026

Location: 5725 N. Bayshore Drive, Milwaukee,
US,
WI,
53217

Job Category: Associate