Shift Leader

Taco Bell; Frederick (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A popular fast food chain in Frederick, Maryland is seeking a Shift Manager. This position involves supporting management with operational tasks, ensuring excellent customer service, and maintaining food quality standards. The ideal candidate will handle cash procedures, monitor inventory, and coach crew members. Hours are flexible, with responsibilities including training, conducting food safety audits, and overseeing restaurant opening and closing. Strong leadership and communication skills are essential for this role.

Qualifications

• Experience in customer service or food management preferred.
• Strong communication and leadership skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist management in daily operational tasks.
• Ensure adherence to food safety and quality standards.
• Provide training and feedback to crew members.

Skills

Customer service excellence

Food safety auditing

Cash procedures management

Inventory management

Coaching and training

Job description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides "hands-on" training for crew in Learning Zone.