Shift Leader

Jersey Mike's Fife; Fife (WA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Team member discounts

Leadership development and training

Advancement opportunities

Team-focused environment

Community involvement

Job summary

Jersey Mike's Fife is seeking a Shift Leader to help manage daily restaurant operations and foster a positive team and guest experience. You will lead by example, coach Crew Members, and ensure high food quality and service standards.

The role emphasizes strong leadership, effective communication, and the ability to thrive in a fast-paced environment while upholding Jersey Mike's commitments to community and exceptional subs.

Qualifications

• Experience in restaurant, food service, or customer service.
• Leadership experience or readiness for a leadership role.
• Positive attitude and strong work ethic.
• Enjoys coaching and developing others.
• Thrives in a fast-paced environment.
• Effective communication with customers and teammates.
• Ownership, accountability, and problem-solving with confidence.
• Dependable, organized, and committed to excellent results.

Responsibilities

• Lead the shift team, setting a positive example and delivering outstanding customer service.
• Provide an exceptional guest experience and ensure a 'Sub Above' standard.
• Prepare fresh subs and ensure quality aligns with Jersey Mike's standards.
• Coach, support, and motivate Crew Members during each shift.
• Assist with training and onboarding new team members.
• Maintain a clean, organized, and food-safe restaurant environment.
• Monitor food quality, cleanliness, and overall operations.

Skills

Leadership

Customer service

Coaching

Communication

Team leadership

Job description

At Jersey Mike's, we're more than just a sub shop-we're a team built on great food, great people, and a commitment to our communities.

Since 1956, Jersey Mike's has been serving authentic, fresh sliced subs while creating a culture centered around teamwork, personal growth, and giving back. We believe great leaders set the tone for exceptional customer experiences, and our Shift Leaders play a vital role in helping our restaurants succeed.

If you're a motivated leader who enjoys coaching others, leading by example, and creating an outstanding experience for both customers and team members, we'd love to meet you.

What You'll Do

As a Shift Leader, you'll help lead day-to-day restaurant operations while creating an environment where both customers and team members thrive. Responsibilities include:

• Leading the team during assigned shifts by setting the example through positive leadership and exceptional customer service
• Delivering an outstanding guest experience while ensuring every customer receives a "Sub Above" experience
• Preparing fresh, high-quality subs and ensuring food is made according to Jersey Mike's standards
• Coaching, supporting, and motivating Crew Members throughout each shift
• Assisting with training and onboarding new team members
• Maintaining a clean, organized, and food-safe restaurant environment
• Monitoring food quality, cleanliness, and operational standards
• Managing shift execution, including opening and closing responsibilities
• Assisting with inventory, product rotation, and minimizing food waste
• Handling customer questions and resolving concerns professionally
• Supporting the General Manager and Assistant Manager with daily restaurant operations

What We're Looking For

We're looking for someone who:

• Has previous restaurant, food service, or customer service experience
• Has leadership experience or is ready to take the next step into a leadership role
• Leads by example with a positive attitude and strong work ethic
• Enjoys coaching and developing others
• Thrives in a fast-paced environment
• Communicates effectively with customers and teammates
• Takes ownership, demonstrates accountability, and solves problems with confidence
• Is dependable, organized, and committed to delivering excellent results

Previous shift leadership experience is preferred but not required. We value individuals with strong leadership potential who are eager to learn and grow.

Requirements

• Ability to work flexible shifts, including evenings, weekends, and holidays as needed
• Reliable attendance and transportation
• Ability to work in a fast-paced environment while maintaining a positive attitude
• Ability to stand for extended periods and lift up to 50 pounds
• Must meet applicable age requirements for operating certain equipment, including slicer equipment, where required by state or local regulations
• Food safety certification may be required and will be provided through training if applicable

Why Join Jersey Mike's?

At Jersey Mike's, we believe great leaders are developed from within. When you join our team as a Shift Leader, you'll gain valuable leadership experience while helping build a positive workplace culture.

Benefits and perks may include:

• Competitive pay
• Flexible scheduling options
• Team member discounts
• Leadership development and hands-on training
• Opportunities for advancement into Assistant Manager, General Manager, and multi-unit leadership roles
• A fun, fast-paced, team-focused work environment
• The opportunity to be part of a company that gives back to local communities

Our Culture of Giving

Giving back is at the heart of Jersey Mike's. We believe in serving not only great food, but also our neighbors and the communities we call home.

When you join our team, you become part of something bigger-a culture built on teamwork, trust, and going the extra mile for our customers, our teammates, and our communities.

If you're ready to grow your leadership skills, inspire others, and make a difference every day, we'd love to welcome you to the Jersey Mike's team.

This website is not operated by Jersey Mike's Franchise Systems. Jersey Mike's restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee.

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