Shift Leader

Workstream; Elizabethtown (KY); On-site; USD 15,000 - 21,000; Full time

Job summary

Wingstop in Elizabethtown, KY is seeking a shift leader to supervise a shift, ensuring food safety, preparation, cleanliness, and brand standards are upheld. The role includes operating the register, guiding crew, and delivering outstanding guest experiences across the dining room and kitchen.

Ideal candidates will train new team members, manage inventory and shifts, and ensure quick, friendly service. This on-site position emphasizes teamwork, safety, and adherence to Wingstop policies and

Qualifications

• Shift leader supervises a shift ensuring food safety, product preparation, cleanliness, and standards.
• Trains newer crew members and coordinates tasks.
• Ensures a positive guest experience and handles issue resolution.

Responsibilities

• Performs all tasks and responsibilities of a Wingstop crew member.
• Greet guests and maintain guest service standards.
• Supervise staff and train new crew members.
• Monitor inventory and maintain cleanliness, sanitation, and safety.
• Open/close the restaurant and manage shifts.
• Oversee food preparation and kitchen/dining room operations.
• Ensure compliance with Wingstop policies and uniform rules.
• Resolve customer issues promptly and professionally.
• Represent the Wingstop brand and maintain POS accuracy.

Skills

Leadership

Customer service

Food safety

Cash handling / POS

Job description

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, productpreparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major.

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensure that each Guest receives outstanding service by providing a Guest-friendlyenvironment. That includes greeting and acknowledging every Guest, maintainingoutstanding standards, solid product knowledge, and all other components of GuestService.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Ensure breaks are coordinated effectively and quickly.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.
• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
• Enforce the Wingstop uniform and jewelry policy.
• Ensure that each guest has a positive, long-lasting impression of the Wingstopexperience
• Cash is controlled and maintained, any voids or refunds are accounted for
• Daily and weekly cleaning task are being met
• Orders quote times are being met and adjusted for peak business hours
• Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager
• Kitchen is well maned and organized for each position during peak periods
• Represent the Wingstop brand

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

1570 N Dixie Hwy suite 106, Elizabethtown, KY 42701, USA