Shift Leader

Workstream; Edwardsville (IL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Free staff meals

Additional employee discounts

Flexible schedules

Internal career growth opportunities

Job summary

Workstream in Edwardsville, Illinois is looking for skilled shift leaders to oversee daily operations and ensure exceptional customer service at Wingstop. Responsibilities include supervising crew members, maintaining hygiene and safety standards, and managing inventory. Ideal candidates should possess strong leadership and customer service skills. The role offers flexible schedules, employee discounts, and internal career growth opportunities.

Qualifications

• Must have exceptional customer service skills and be health and safety conscious.
• Experience in managing and motivating a team is required.
• Ability to train and supervise crew members effectively.

Responsibilities

• Supervise operations of a shift ensuring food safety and cleanliness.
• Train new crew members and manage inventory control.
• Resolve customer issues efficiently.

Skills

Customer service

Team leadership

Inventory control

Cleanliness and sanitation

Job description

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop.

What we can offer you

• Free staff meals!
• Additional employee discounts
• Flexible schedules
• Internal career growth opportunities

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major requirement.

Essential Duties & Responsibilities

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensures that each Guest receives outstanding service by greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Ensures store policies are being followed by all staff members.
• Ensures appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Opens and/or closes the Restaurant and meets required work hours.
• Manages and motivates the crew members.
• Coordinates breaks effectively and quickly.
• Assembles and packages orders according to the Wingstop standard.
• Assists all other positions when necessary.
• Assists in keeping the kitchen & dining room clean throughout the shift.
• Ensures that all crew members are always health and safety conscious.
• Resolves customer issues with efficiency and a good attitude.
• Ensures that the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are followed.

Additional Duties

• Promotes the Wingstop Brand and upholds the mandatory operating requirements including QSC requirements.
• Enforces the Wingstop uniform and jewelry policy.
• Ensures that each guest has a positive, long‑lasting impression of the Wingstop experience.
• Controls cash, accounting for voids and refunds.
• Meets daily and weekly cleaning tasks.
• Ensures order quote times are met and adjusted for peak business hours.
• Avoids overtime for the crew unless it is an emergency and approved by the general manager.
• Maintains a well‑managed Kitchen and organized positions during peak periods.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.