Shift Leader

McDonald's Restaurants Limited; Duarte (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free employee meals

Free uniforms

Flexible hours

Tuition assistance

Job summary

The MPMC McDonald's Organization in California is hiring a Shift Leader to oversee weekly shifts and ensure guests enjoy fast, accurate, and friendly service. You will lead Crew and other Managers to maintain top quality, service, and cleanliness across meals and during busy periods.

The role requires 18+ years old, U.S. citizenship, and a California Food Handler Card; the position offers flexible hours, and opportunities to develop leadership and customer-service skills within a longstanding

Qualifications

• 18 years of age or older required.
• Must be a legal U.S. citizen.
• Must have a California Food Handler Card (training provided at orientation).

Responsibilities

• Oversee weekly shifts to ensure fast, accurate, friendly service.
• Provide leadership to Crew and Managers during shifts to uphold Quality, Service and Cleanliness.
• Supervise food safety and cleanliness procedures to meet McDonald’s standards.
• Communicate effectively with Crew and next Shift Managers to prepare for a great shift.
• Achieve targets during shifts and help departments meet goals.
• Monitor safety, security, inventory and profitability.
• Manage Crew schedules and encourage high performance.
• Provide exceptional customer service and quality food production.
• Train new team members on critical job functions.

Skills

Leadership

Customer service

Communication

Job description

Pay Rates starting at: $22.25 / hour

Shift Leader opportunities are available practically anytime: breakfast, lunch, late nights, and weekends.

Requirements:

• Must be 18 years of age or older to work as a manager
• Must be a legal U.S. citizen
• Must have a California Food Handler Card verified by an accredited source (training provided at orientation)

To be successful in this position, you’ll need:

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Job Description & Responsibilities:

In this role, you would oversee shifts every week and make sure customers get a fast, accurate, friendly experience every visit. You would provide leadership to Crew and other Managers during a shift to ensure outstanding Quality, Service and Cleanliness to customers. Shift Leader also play an important role in running great restaurants by:

• Supervising food safety and cleanliness procedures to ensure the team is meeting McDonald's standards
• Communicating effectively with Crew and the next Shift Managers to help them prepare to run a great shift, too
• Achieving targets during their shifts and help departments meet their goals
• Taking action to monitor safety, security, inventory and profitability
• Managing Crew schedules and encouraging high performance during their shift
• Providing exceptional customer service and quality food production
• Training new team members on critical job functions

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Benefits:

• Free employee meals - Applicable immediately before, during or after shifts
• Free uniforms - 2 sets of uniforms provided at orientation
• Flexible hours - Choose the hours that work for you
• College tuition assistance - Up to $3000/year for eligible employees
• High School Diploma Program - Earn your HS Diploma at your pace and at no cost through Career Online High School
• English Under the Arches - Improve your English skills for FREE through our ESL Classes
• Education & Career Advising - Schedule 1-on-1 advising sessions, available in both English and Spanish
• Colorado Technical University - Earn a 100% tuition-covered college degree through our partnership with CTU
• Leadership development program - Growth opportunity and on-the-job skills training classes
• Celebrations - Employee recognition events, birthday and anniversary celebrations
• Company awards - Contests and prizes (Employee of the Month, drive-thru contests, anniversary awards)
• In accordance with California law, we also provide paid sick time to eligible employees.

Organization Description:

The MPMC McDonald's Organization is a locally owned McDonald's franchise serving the San Gabriel Valley since 1967. We operate 13 store locations in Pasadena, Altadena, Arcadia, Temple City, Rosemead, El Monte, Duarte, Irwindale, Pico Rivera, and Monrovia. We care about our employees and that’s why we provide them with an opportunity to learn, grow, and succeed every day. By offering industry-leading education programs and world-class training, we provide opportunities that inspire confidence and foster valuable skills to help employees thrive wherever they are on their journey, whether they stay at McDonald’s or go elsewhere. A job at McDonald’s is more than just a paycheck – it’s a chance to gain life skills and grow as an individual. And for anyone willing to take advantage of these opportunities...we’re committed to becoming America’s Best First Job.

Additional Information:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.