Shift Leader

Papa John's USA, Inc.; Douglasville (GA); On-site; USD 18,000 - 22,000; Full time

Job summary

Papa John’s USA, Inc. is seeking a Shift Leader to oversee shifts and work areas, ensuring high-quality products and excellent customer service while contributing to restaurant profitability. You will implement company policies, procedures, programs and systems and ensure compliance with federal, state and local laws.

You will supervise stations, manage staff coverage, monitor food safety, costs and cleanliness, and help drive guest satisfaction in a fast-paced environment.

Qualifications

• Experience supervising a fast‑food or retail shift and leading a team.
• Strong customer-service orientation and communication skills.
• Ability to manage inventory, cash handling and basic financials.

Responsibilities

• Adheres to station guidelines and portioning.
• Performs station duties such as food preparation and maintaining holding times.
• Contributes to achieving product quality goals.
• Ensures adequate shift coverage and provides feedback to staff.
• Maintains safety, cleanliness and adherence to policies.
• Drives profitability by managing costs and using company systems.

Tools

FOCUS System

Job description

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.
• Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal.
• Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs.
• Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant.
• Provides immediate feedback and corrects problems when identified.
• Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.
• Execute cash management duties.
• Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affidative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.

At Papa John's, we LOVE pizza. It brings people together and brings out the best in all of us. Just like our ingredients and toppings, we combine in unique ways to deliver a truly tantalizing result. Here, you're a valued team member right from the start. We want you to contribute your best ideas, collaborate and keep building your skills.