Shift Leader

Insomnia Cookies; Detroit (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Shift Leader to oversee operations in a vibrant bakery environment. This role involves hands-on leadership, ensuring exceptional customer service, and managing a dedicated team. As part of a rapidly growing company, you'll enjoy flexible hours, paid vacation, and unique perks like pet insurance and free cookies! If you're passionate about creating memorable customer experiences and leading by example, this is the perfect opportunity to grow in a fun and dynamic setting.

Benefits

Flexible part-time work schedules

Pay on Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Growth opportunities

Fun team environment

Employee discount

FREE cookies with every shift

Qualifications

• 1+ years in customer service roles with a focus on leadership.
• Experience with Point of Sales systems is preferred.

Responsibilities

• Lead a team to provide excellent customer service and quality products.
• Manage operations during shifts and train team members.

Skills

Customer Service

Point of Sales Systems

Communication Skills

Time Management

Leadership

Detail Oriented

Education

High School Diploma

Job description

3 weeks ago Be among the first 25 applicants

Base pay range

$16.00/hr - $16.00/hr

As a Shift Leader at our Wayne State store located at 5171 Anthony Wayne Dr, Detroit, MI 48202, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules
• Pay on Demand (why wait until the end of the week…get paid your earned wages at the end of the day!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!
  
  
  
  
  

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits
  
  
  
  
  

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed
  
  
  
  
  

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality, Food and Beverage Services, and Retail

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