Shift Leader

Default CKE Brand; Costa Mesa (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ultipro Costa Mesa is seeking a Shift Leader to assist the General Manager with management duties and to ensure alignment with the restaurant’s business plan. You will support Crew Persons and Team Leaders in meeting job expectations and lead shift activities with the Management Team.

The role emphasizes customer service, teamwork and efficient operations in a fast-paced environment, with responsibilities including training, performance improvement, and adherence to policies.

Qualifications

• Two to three years of restaurant management experience.
• High School Diploma or GED required.
• Must have strong planning and time management skills.
• Must have team building skills.
• Must have investigative and problem solving skills.
• Must have ability to troubleshoot cash handling problems.
• Must have reliable transportation, a valid driver’s license, and proof of insurance.
• Must have a phone or reliable method to communicate with the restaurant and maintain an open door policy.
• Must display strong analytical and organizational skills and identify/process improvements.

Responsibilities

• Provide quality product and customer service that delivers total customer satisfaction.
• Strive to improve the skills and performance of all Crew Persons.
• Assist management and lead shift activities to maximize sales and profits while controlling costs.
• Comply with all company policies and procedures.
• Model and encourage company values.
• Participate in training, meetings, webinars and conference calls.

Skills

Team building

Problem solving

Time management

Analytical skills

Organizational skills

Cash handling

Education

High School Diploma

GED

Job description

1501 Newport Blvd
Costa Mesa, CA 92627, USA

Description

POSITION SUMMARY

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

• Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.