Shift Leader

Everyday Coffee Company; Concord (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

Everyday Coffee Company is looking for a Shift Leader in Concord, NH. The role involves coaching team members to uphold brand standards, managing inventory, ensuring food safety, and providing excellent guest service. Qualifications include leadership experience in retail or hospitality, basic computer skills, and fluency in English. This crucial position supports the Restaurant Manager in meeting operational goals and creates a positive experience for both team and guests.

Qualifications

• Previous leadership experience in retail, restaurant or hospitality preferred.
• Strong communication skills with team members.
• Ability to manage cash and monitor attendance.

Responsibilities

• Coach team members to ensure operational standards are met.
• Delegate tasks and manage workflow effectively.
• Handle customer complaints and maintain a positive restaurant reputation.

Skills

Leadership experience

Teamwork in fast-paced environment

Problem solving

Guest focus

Education

Basic computer skills

Fluent in spoken and written English

Job description

Overview

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

Position Title

Shift Leader

Reports To

Restaurant Manager

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant
• Manage cash over/short during shift and ensure restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies

Education & Experience

• Basic computer skills
• Fluent in spoken and written English or the local language in which you serve
• Previous leadership experience in retail, restaurant or hospitality preferred

Key Competencies

• Works well with others in a fast‑paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands / Working Conditions

• Standing at work
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20lbs (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

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