Shift Leader

Dunkin’ @ The Wolak Group - OW; City of Oswego (NY); On-site; USD 22,386 - 26,174; Full time

Benefits offered by this job

Competitive Pay ranging from $16.25-$19.00/hr., plus tips

Tuition reimbursement

Career development and growth

Health, dental, and vision coverage

401K Savings

Paid Time Off (PTO)

Free/discounted food and beverage items

Job summary

The Wolak Group is seeking a Shift Leader for its Dunkin’ franchise in Oswego, New York. This role focuses on delivering exceptional guest service and operational excellence. Responsibilities include training and coaching employees and ensuring quality food and beverage service. The position offers competitive pay, career development, and various benefits such as health coverage and paid time off. Join our dedicated team and help us grow as we provide America's favorite coffee and snacks.

Qualifications

• Support operational excellence by leading the team to deliver exceptional Guest Service.
• Train and coach new and existing employees.
• Ensure safe, quality food/drinks for a superior guest experience.

Skills

Operational excellence

Guest Service

Training and coaching

Job description

255 W Seneca Street, Oswego, New York 13126

The Wolak Group is currently hiring for a Shift Leader to join our network! We are an established Dunkin’ Franchise with 90+ locations and growing.

Nothing makes us happier than providing our guests with America’s favorite coffee, refreshing beverages, tasty baked goods and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service to our guests.

We’ll let you in on a little secret though...while everyone knows that America Runs on Dunkin’, at The Wolak Group, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?

Here’s what’s in it for you:

To keep our amazing team running, employees at our restaurants enjoy a bunch of perks:

• Competitive Pay ranging from $16.25-$19.00/hr., plus tips. Compensation based on skills/prior experience
• Hours that work for you
• Tuition reimbursement through Southern NH University*
• Career development and growth
• Ongoing training and development opportunities
• Comprehensive health, dental, and vision coverage*
• 401K Savings to help you save for the future*
• Paid Time Off (PTO)
• Free/discounted food and beverage items

*Eligibility requirements

Here’s how you will help:

• Support operational excellence by role modeling and leading the team to deliver exceptional Guest Service
• Train and coach new and existing employees
• Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience.

Click here to view the full job description.

You are applying for work at The Wolak Group, a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its affiliates. Many Dunkin’ restaurants are owned and operated by an independent franchisee. Each Dunkin’ franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment‑related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin’,” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin’ restaurant to which you are applying. Nothing on this site should be construed as Dunkin’ being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment‑related questions regarding a franchise restaurant should be directed to the franchisee.

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