Shift Leader

Niagara Falls NY; City of Niagara Falls (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Dental, Medical & Vision insurance for

Job summary

Jersey Mike's MC Branded is seeking a Shift Leader to oversee daily operations and drive outstanding customer service. You will supervise team members, handle cash, ensure equipment is well-maintained, and uphold health and safety standards during shifts.

The role includes expedited training, flexible scheduling (full/part‑time, day/night), and clear opportunities for advancement with competitive pay, including tips. We use eVerify for employment eligibility checks.

Qualifications

• QSR experience preferred but not required.
• Desire to impact others.
• Symbolize our Core Values - Give, Build Great Relationships, Have Fun, Have a Desire for Growth, Be reliable.

Responsibilities

• Provide direction and feedback to workers during shifts.
• Train and coach new employees.
• Inspect equipment and communicate the need for repairs or replacements to management.
• Check cash drawers and prepare bank deposits.
• Ensure health and safety standards are followed.
• Address customer and employee complaints.
• Resolve conflicts between workers.
• Foster and maintain a positive work environment.

Skills

Positive attitude

Leadership experience

Customer service oriented

Team player

Job description

Become a Shift Leader of Jersey Mike's MC Branded, a vibrant organization! Grab hold of our powerful positive energy with a Jersey Mike’s ready-to-take-off career that is fun, fulfilling and rewarding! We are a fast-growing Franchise Group opening stores throughout Rochester and Buffalo with opportunities for future Shift Leaders, Assistant Managers, and General Managers.

At Jersey Mike's we set ourselves apart from fast food restaurants by providing our customers with the most enjoyable & satisfying dining experience possible through our authentic sub sandwiches and unparalleled customer service. It all starts with a winning team of individuals with positive attitudes who are fun, personable, diligent, energetic, and eager to learn. If you already possess these attributes and can commit to improving upon them, then we would love to talk to YOU!

All new hires are brought on as trainees and put through an expedited training system to prepare for the role. We are looking for Shift Leaders to oversee operations and workers during scheduled shifts. Shift Leader responsibilities include: Executing rushes, managing cash, resolving conflicts, and checking equipment. Ultimately, shift leaders will ensure that all aspects of the shift run smoothly and effectively. If you’re a leader who is committed to quality service and has experience in our industry, we’d like to meet you.

Qualifications:

• Symbolize our Core Values - Give, Build Great Relationships, Have Fun, Have a Desire for Growth, Be reliable.
• Desire to impact others.
• QSR experience preferred but not required

Benefits:

• We offer Dental, Medical and Vision insurance for those team member’s working 30 hours or more weekly.
• Weekly Pay including paid training
• Flexible schedules: Full/Part Time, Day/ Night Shifts
• Career advancement opportunities
• 401k matching
• We offer benefits for those team member’s working 30 hours and over and very competitive pay ($18-23 per hour including tips.)

Responsibilities:

• Provide direction and feedback to workers during shifts
• Train and coach new employees
• Inspect equipment and communicate the need for repairs or replacements to management
• Check cash drawers and prepare bank deposits
• Ensure health and safety standards are followed
• Address customer and employee complaints
• Resolve conflicts between workers
• Foster and maintain a positive work environment

We use eVerify to confirm U.S. Employment eligibility.