Shift Leader

Krystal Restaurant; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Krystal Restaurant in Chattanooga, TN is seeking a Shift Leader to support the store management team in daily operations, uphold brand standards, and role model Krystal’s Core Values.

You will train and coach A+ talent to achieve key results in People, Customer, Sales and Profit, manage customer service, food safety, and financial controls during shifts, and collaborate on scheduling and performance management.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED preferred with 1+ years of restaurant management experience.
• ServSafe certification a plus.
• Systems & Software – proficient level knowledge of Microsoft Office software applications.
• Must be able to work a flexible schedule including days, nights, overnight, and weekends.
• May be required to travel to other locations as business dictates.

Responsibilities

• Demonstrate Krystal Core Values while building high performing employees during training and recognition.
• Partners with management to execute performance management and ensure accountability.
• Drive a customer-focused culture by resolving issues and training staff to meet service standards.
• Coach and hold shift teams accountable around operational procedures and Krystal systems.
• Ensure food safety standards are met through direct observation during shifts.
• Partner with management to ensure marketing initiatives and restaurant plans are implemented.
• Execute cash, security, inventory, labor and food control procedures during shifts.

Skills

Customer Focused

Initiative

Action Oriented

Team Player

Education

High School Diploma or GED

ServSafe certification

Tools

Microsoft Office

Job description

The Shift Leader supports the store management team’s daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal’s Core Values. The Shift Leader works with other members of the management team in ensuring the compliance with company standards in all areas of operations to include product preparation and delivery, customer service, facilities maintenance, and financial accountability. This role accomplishes these objectives by assisting the management team in actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit.

Essential Duties and Responsibilities:

• Demonstrate the Krystal Core Values while assisting the management team in building high performing employees when training, retaining and recognizing A+ talent utilizing Krystal’s tools and processes.
• Partners with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable.

Customer:

• Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
• Coaches, drive excellence, recognize and hold their shift accountable around core operational procedures through the use of the OSM and Company systems.
• Ensures that food safety standards are met through direct observation while running their shifts.

Sales:

• Partners with the management team to ensure that restaurant level plan and marketing initiatives are in place and being implemented.

Profit:

• Executes cash/security, inventory, labor and food control procedures during their shift and takes appropriate actions to identify and close gaps.

*The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements:

• Must be at least 18 years of age.
• ServSafe certification a plus.
• High School Diploma or GED preferred with one (1) or more years of restaurant management experience.
• Systems & Software – proficient level knowledge of Microsoft Office software applications.
• Must be able to work a flexible schedule including days, nights, overnight, & weekends.
• May be required to travel to other locations, e.g. other stores, bank, meetings as business dictates

Knowledge/Skills/Abilities:

• Customer Focused- Recognizes the guest as the primary focus and acts accordingly; sets a high standard for exceeding guest expectations and motivates the team by role modeling effective service behaviors.
• Initiative-Takes action without being asked or required to; achieves goals beyond job requirements; is proactive and takes prompt action to accomplish tasks.
• Action Oriented- Consistently maintains high levels of activity or productivity; works with vigor, effectiveness and determination over a sustained period of time.
• Team Player- Encourages cooperation to accomplish team goals; promotes a respectful and inclusive work environment.

The Krystal Company has been serving guests since 1932.
Krystal is the craveable indulgence that’s there for you and your crew with consistent, affordable, and downright delicious meals served hot and fresh, day and night.
Founders Rody Davenport Jr. and Glenn Sherrill believed that a good meal at a great price—served with a smile at a clean restaurant—would attract customers and keep them coming back. Krystal has proven them right ever since. Sure, we stick to the classics, but over the years, we’ve never been afraid to innovate, adding a breakfast menu, chicken sandwiches, hot dogs, milkshakes (and more) to our enduring selection of delicious, iconic, little square burgers.
We operate 44 Krystal's in Alabama, Florida, Georgia, Kentucky, South Carolina, and Tennessee. We are the longest tenured franchisee in the Krystal system. We have been in business since 1990. Our most important goal is customer satisfaction and employees that enjoy their jobs.