Shift Leader

Dunkin'; Castle Rock (CO); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Paid sick leave

Shift Leader PTO

Medical benefits

Dental benefits

Vision benefits

Prescription coverage

FSA

Paid training

Leadership coaching

SNHU tuition discount

Employee discounts

Recognition program

Job summary

Dunkin' / Quality Brand Group is seeking a Shift Leader to energize the team, welcome guests, and ensure smooth shifts at our Colorado location. The role emphasizes hands-on coaching, staff development, and delivering great guest experiences.

Training is provided and advancement opportunities exist within the Dunkin' brand. You will lead by example during busy periods, supervise food prep and cash handling, and uphold food safety and brand standards.

Qualifications

• Experience in food service or retail settings.
• Leadership experience is a plus.
• Ability to juggle busy shifts and maintain guest focus.
• Flexible availability including mornings, weekends, and holidays.

Responsibilities

• Set the tone, motivate the team, and greet guests warmly.
• Help with food prep, inventory, and cash handling.
• Coach Crew Members and recognize good performance.
• Keep the store clean, safe, and in line with brand standards.

Skills

Food service experience

Retail experience

Leadership experience

Job description

DUNKIN' / QUALITY BRAND GROUP

Love bringing people together and making someone's day? Let's put that energy to work! At Quality Brand Group, our Shift Leaders are among our greatest assets. You'll rally your team, welcome our guests, and help make every shift a success—with teammates who cheer you on.

GOOD COFFEE. GREAT PEOPLE.
EVEN BETTER OPPORTUNITIES.

SHIFT LEADER | JOIN OUR TEAM

Grow with a team that believes in you

Your next chapter could be General Manager! We take your development seriously, with paid training, hands-on coaching, and opportunities to practice your leadership skills. Bring your ambition and willingness to learn—we'll bring the support to help you take your next step.

Join a team that R.A.I.S.E's the bar

R.A.I.S.E. stands for Recognizing Amazing Individual Service Experience. These five principles guide how we serve our guests and support one another:

• Remarkable Hospitality: Make every guest feel welcome, valued, and appreciated.

• Awesome Accountability: Take ownership of your work and follow through on your commitments.

• Incredible Integrity: Do the right thing, even when no one is watching.

• Spirited Positivity: Bring enthusiasm, encouragement, and a team-first attitude to every shift.

• Exceptional Results: Work together to deliver quality, service, and experiences we can be proud of.

We embody these principles every day and are looking for teammates who will, too!

How you will make every shift shine

• Set the tone. Bring positive energy, rally your team, and make guests feel welcome.

• Keep things moving. Help with food preparation, inventory, and accurate cash handling.

• Coach and celebrate. Teach Crew Members, cheer on their progress, and recognize a job well done.

• Take pride in your restaurant. Keep it clean, safe, and welcoming while meeting food safety, brand, and network standards.
• Be someone your team can count on. Support your manager and make sound decisions during your shift.

Pay Information

This is an hourly position with a pay range of $16.00 to $17.50 per hour.

Employer accepts ongoing applications.

Benefits

• Paid sick leave in compliance with Colorado's Healthy Families and Workplaces Act (HFWA).

• Accrues Shift Leader PTO.

• Additionally, this role may be eligible for the following benefits if the employee works the required minimum hours in a 12-month measurement period under the Affordable Care Act (ACA): Medical, Dental, Vision, Prescription, and HealthCare and Dependent Care Flexible Spending Accounts (FSA).

• Paid training, leadership coaching, and opportunities to grow into management.

• Discounted SNHU tuition for you and your family, and employee discounts on your Dunkin' favorites.

• Recognition, rewards, and teammates who celebrate your success.

Sound like you

• You have food service or retail experience; leadership experience is a plus!

• You're dependable, communicate well, and love helping your teammates succeed.

• You can juggle a busy shift, stay calm, and keep great guest service front and center.

• You're available for flexible hours, including early mornings, weekends, and holidays.