Shift Leader

Dairy Queen; Cape Coral (FL); On-site; USD 17,000 - 21,000; Part time

Job summary

Dairy Queen is seeking enthusiastic, positive team members to join our fast-paced restaurant in Cape Coral, FL. You will greet fans, deliver exceptional service, and support management in daily operations to ensure a safe, clean, and welcoming environment.

Ideal candidates have 6+ months of high-volume quick-service experience, a high school diploma, and ServSafe certification. This role emphasizes teamwork, customer care, and operating with a positive attitude.

Qualifications

• Must have customer service experience in a high-volume fast-service environment.
• Ability to supervise specific areas during shifts.
• Strong knowledge of safe food handling practices.
• ServSafe certifiable is required.

Responsibilities

• Ambassador of the Dairy Queen brand and maintain a professional performance state.
• Greet and welcome fans to the Dairy Queen brand.
• Exceed fan expectations with timely, quality service.
• Assist in managing sections of the restaurant during shifts.
• Lead crew to high performance and address bottlenecks in workflow.
• Train and coach crew members to build a skilled team.
• Ensure the restaurant is organized, staffed, and clean.
• Resolve fan concerns and follow service recovery standards.

Skills

Customer service

Leadership

Food safety

Safety compliance

Education

High School diploma

ServSafe certification

Job description

You are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions.

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen® brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions:

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Assist in the management of specific areas of the restaurant during scheduled shifts
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
• Ensure that the restaurant is properly organized and staffed
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Models performance standards for all team members and work stations
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements:

• Minimum 6+ months of high volume quick service restaurant experience required
• High School diploma or equivalent
• Must be capable of supervising specific areas of the business in a fast-paced environment
• Strong knowledge and application of safe food handling practices
• Must be ServSafe® certifiable
• Highly organized and detail oriented
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!