Shift Leader

CKE Restaurants, Inc.; Canton (NC); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a dedicated Shift Leader to support the management team in a fast-paced restaurant environment. This role is essential for ensuring customer satisfaction and operational efficiency, guiding Crew Persons in their duties, and maintaining high standards of service. The ideal candidate will have a solid background in restaurant management, excellent communication skills, and a passion for team development. If you thrive in a dynamic setting and are eager to contribute to a successful team, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in restaurant management.
• Must have a reliable communication method and be accessible.

Responsibilities

• Assist General Manager with management activities.
• Ensure Crew Persons meet job expectations.
• Maximize sales and minimize costs.

Skills

Restaurant Management Knowledge

Planning and Time Management

Team Building Skills

Problem-Solving Skills

Communication Skills

Analytical Skills

Education

High School Diploma or GED

Job description

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Position Summary

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan. The Shift Leader ensures all Crew Persons and Team Leaders perform their job responsibilities and meet expectations across their roles.

Essential Functions

May perform any or all of the following duties:

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates effective oral and written communication skills with internal and external contacts
• Attends training to stay current on industry trends
• Participates in company meetings, webinars, and conference calls
• Performs other duties or special projects as assigned based on business needs

Position Qualifications/Core Competencies

• Approximately 2-3 years of experience and/or education demonstrating knowledge of restaurant management
• High School Diploma or GED required
• Excellent planning and time management skills
• Team building skills
• Investigative and problem-solving skills
• Ability to troubleshoot cash handling problems
• Reliable transportation, valid driver’s license, and proof of insurance required
• Must have a telephone or reliable communication method and be accessible for restaurant needs
• Bi-lingual skills are a plus
• Strong analytical and organizational skills with the ability to identify and implement process improvements for positive business results

Work Environment

Fast-paced environment with kitchen equipment in tight quarters.

Physical Demands

• Stand for long periods
• Bend and stoop
• Work around heat
• Lift 50-75 lbs comfortably
• Work with various cleaning products

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Restaurants