Shift Leader

Dunkin' Donuts; Braselton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach team members and ensure brand standards during 5am-1pm or 1pm-9pm shifts. You will set goals, assign tasks, and provide timely feedback to keep guests satisfied and operations running smoothly.

Key duties include supervising food and beverage prep, managing shift deployment and cash controls, handling customer concerns, and upholding safety and profitability policies throughout the shift.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members with timely, constructive feedback.
• Delegate tasks and responsibilities to ensure smooth workflow.

Skills

Leadership

Teamwork

Customer service

Communication

Training others

Problem solving

Education

Basic computer skills

English language proficiency

Leadership experience in retail/restaurant/hospitality

Job description

Overview:

Shift Leaders works from 5am-1pm or 1pm-9pm are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members




• Support the Restaurant Manager in meeting operational goals and execution




• Ensure Brand standards are met throughout shift including preparation of food and beverages




• Communicate shift priorities, goals and results to restaurant team members




• Complete shift deployment plans for shifts to ensure positions are adequately supported




• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback




• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.




• Support the training of restaurant team members as needed




• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift




• Communicate clearly with the next Shift Leader to help prepare him/her for shift




• Ensure Food Safety standards are met




• Manage Inventory throughout the shift




• Provide great guest service and coach restaurant team members to do the same




• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.




• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies




• Monitor employee attendance, punctuality, and adherence to company policies.

Education/Experience:

• Basic computer skills




• Fluent in spoken and written English or the local language in which you serve.




• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast-paced team environment




• On time, demonstrates honesty and a positive attitude




• Willingness to learn and adapt to change




• Guest focused




• Ability to assist with training




• Problem solving




• Motivating others

Physical Demands/Working Conditions:

• Standing on feet




• Repetitive motion including bending, stooping and reaching




• Lifting objects, ice, products, boxes up to 20lbs (if applicable)




• Wearing a headset




• Working in a small space