Shift Leader

Wingstop; Brandon (MS); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Overtime paid at time and a half

Career development training

50% shift meal discount

Servsafe Manager course paid

Advancement opportunities

Closed on major holidays

Job summary

Wingstop in Brandon, MS is seeking a dedicated Shift Leader to supervise a shift, ensure food safety and quality, and uphold Wingstop standards. This role includes handling cashier or cook duties while overseeing staff performance.

The ideal candidate has at least 2 years of restaurant experience, delivers exceptional customer service, and can manage inventory, safety and closing procedures. Join a fast-paced team with opportunities for development and growth.

Qualifications

• Restaurant experience of at least 2 years.

Responsibilities

• Supervise a shift to ensure food safety, production quality, cleanliness, and service standards.
• Greet guests, provide outstanding guest service, and maintain knowledge of Wingstop offerings.
• Train newer crew members and supervise staff performance.
• Open/close Restaurant and manage shift staffing and breaks.
• Maintain kitchen and dining room cleanliness and safety throughout the shift.
• Represent the Wingstop brand and enforce policies and standards.

Skills

Shift leadership

Customer service

Food safety

Job description

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never frozen wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a must.

Essential Duties & Responsibilities:

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Ensure breaks are coordinated effectively and quickly.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.
• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
• Enforce the Wingstop uniform and jewelry policy.
• Ensure that each guest has a positive, long-lasting impression of the Wingstop experience
• Cash is controlled and maintained, any voids or refunds are accounted for
• Daily and weekly cleaning task are being met
• Orders quote times are being met and adjusted for peak business hours
• Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager
• Kitchen is well maned and organized for each position during peak periods
• Represent the Wingstop brand

Qualifications:

• Restaurant: 2 years (Required)

What You Will Enjoy

• Overtime is paid at Time and a half.
• Ongoing Career & Leadership Development Training
• Team Oriented Work Environment – Fast Pace & Hands On
• Closed on Christmas, Thanksgiving, and Easter!
• 50% discount on Shift Meals.
• Servsafe Manager Course and certification paid for.
• Advancement Opportunities.

We are an Equal Opportunity Employer.

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest-growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.