Shift Leader

Insomnia Cookies; Bethlehem (Northampton County); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading late-night sweet indulgence company is seeking a Shift Leader for their new Bethlehem location. As a Shift Leader, you'll lead the bakery team, ensuring a fun and productive environment while delivering excellent customer service. This role offers flexible schedules, opportunities for growth, and unique perks like daily pay and free cookies.

Benefits

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Opportunities for growth and promotion

Fun team environment

Employee discount and FREE cookies

Qualifications

• At least 1 year of customer service experience.
• Legally eligible to work in the U.S.
• Must be 18 years or older.

Responsibilities

• Provide excellent customer service and quality products.
• Support store operations and coach team members.
• Manage cash handling and deposits.

Skills

Customer Service

Communication

Time Management

Interpersonal Skills

Tools

Point of Sale Systems

Job description

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country. We are currently actively interviewing Shift Leaders for our brand new Bethlehem location.

As a Shift Leader, you are the captain of our bakery during your shift! You understand what it takes to “Own the Night” by predicting business flow and leading a successful shift. Your hands-on leadership should include building orders, suggestive selling, baking, interacting with customers, and ensuring a productive, fun environment for your team.

Check out our content videos to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

Our Shift Leader Perks:

• Flexible part-time work schedules
• Pay-on-Demand — get paid daily for your previous day's shift earnings
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing, reputable company
• Opportunities for growth and promotion
• Work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

What You Will Do as a Shift Leader:

• Provide excellent customer service and quality products throughout the guest experience
• Support store operations by maintaining efficiency, communicating effectively, and coaching team members
• Prioritize and delegate tasks such as baking, cashiering, packaging, and cleaning
• Support and work alongside the Cookie Crew
• Maintain a safe, clean environment adhering to food safety standards
• Manage cash handling and deposits

Desired Skills and Experience:

• At least 1 year of customer service experience
• Experience with Point of Sale systems
• Excellent communication, time management, and interpersonal skills
• Outgoing, friendly, and patient demeanor
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the U.S.
• Must be 18 years or older