Shift Leader

Berlin, NH; Berlin (NH); On-site; USD 21,008 - 26,174; Full time

Benefits offered by this job

Competitive Pay

Tuition Reimbursement

Comprehensive health, dental, and vision coverage

401K Savings

Paid Time Off (PTO)

Free/discounted food and beverage items

Job summary

The Wolak Group, a Dunkin’ Franchise in Berlin, NH, is seeking a Shift Leader to join their team. This role involves supporting operational excellence, training employees, and ensuring quality service. The position offers competitive pay between $15.25 and $19.00 per hour, comprehensive health benefits, 401K savings, and opportunities for career development. Ideal candidates will have strong guest service skills and a passion for leading a team. Join a workplace dedicated to providing exceptional service and enjoy great perks, including tuition reimbursement and free/discounted food.

Qualifications

• Support operational excellence by role modeling and leading the team.
• Train and coach new and existing employees.
• Ensure quality food and drinks serve as part of creating a superior guest experience.

Responsibilities

• Lead the team to deliver exceptional Guest Service.
• Complete all assigned duties as a team member.

Skills

Guest Service

Training and Coaching

Operational Excellence

Job description

9 Green Street, Berlin, New Hampshire 03570

The Wolak Group is currently hiring for a Shift Leader to join our network! We are an established Dunkin’ Franchise with 90+ locations and growing.

Nothing makes us happier than providing our guests with America’s favorite coffee, refreshing beverages, tasty baked goods and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service to our guests.

We’ll let you in on a little secret though…while everyone knows that America Runs on Dunkin’, at The Wolak Group, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?

Here’s what’s in it for you:

• Competitive Pay up to $15.25-$19.00/hr., inclusive of tips
• Hours that work for you
• Tuition Reimbursement through Southern NH University
• Career development and growth
• Ongoing training and development opportunities
• Comprehensive health, dental, and vision coverage*
• 401K Savings to help you save for the future
• Paid Time Off (PTO)
• Free/discounted food and beverage items

*Eligibility requirements

Here’s how you will help:

• Support operational excellence by role modeling and leading the team to deliver exceptional Guest Service
• Train and coach new and existing employees
• Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience.

You are applying for work at The Wolak Group, a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its affiliates. Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

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