Shift Leader

Insomnia Cookies; Austin (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Join a dynamic and fun team as a Shift Leader at a vibrant bakery in Austin! This role involves hands-on leadership, ensuring exceptional customer experiences, and maintaining operational excellence during shifts. With a focus on team motivation and quality service, you'll play a key role in a rapidly growing company that values its employees. Enjoy perks like daily pay, paid time off, and pet insurance while working in an exciting environment. If you're passionate about leading and creating memorable experiences, this opportunity is perfect for you!

Benefits

Pay-on-Demand

Paid Vacation

Sick Time Off

Pet Insurance

Job Stability

Growth Opportunities

Fun Team Environment

Qualifications

• 1+ years in customer service roles with a focus on quality.
• Experience with Point of Sale systems is essential.

Responsibilities

• Provide exceptional customer service and ensure product quality.
• Support store operations and train team members effectively.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Leadership

Detail Orientation

Job description

As a Shift Leader at our Austin, TX store located at 1401 E. 6th St, Austin, TX 78702 , you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!

Core Values

* Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)

* Paid vacation and sick time off

* Pet insurance for your furry loved ones

* Job stability with a rapidly growing and reputable company

* Achievable growth/promotion opportunities

* You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

* Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

* Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

* Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

* Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

* At least 1 year of working experience in a customer service focused role

* Point of Sale systems experience

* Outstanding communication, time management, and people skills

* Detail focused and results-oriented

* Ability to lead-by-example and motivate others

* Ability to lift up to 40 lbs.

* Legally eligible to work in the United States

* Must be 18 years or older to be employed

About us:

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