Shift Leader

Insomnia Cookies; Athens (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as a Shift Leader in a vibrant bakery environment! You will lead a dedicated team, ensuring exceptional customer service and high-quality products. Your role includes managing operations, training team members, and fostering a fun atmosphere. This rapidly growing company offers job stability, growth opportunities, and a supportive team culture. If you're passionate about leading by example and creating memorable experiences for customers, this position is perfect for you.

Benefits

Paid vacation and sick time off

Pet insurance

Job stability

Growth and promotion opportunities

Fun team environment

Qualifications

• 1+ years of experience in customer service roles.
• Strong communication and leadership skills are essential.

Responsibilities

• Provide exceptional customer service and quality products.
• Support store leadership and maintain operations during shifts.
• Ensure a safe, clean environment for guests and staff.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Interpersonal Skills

Leadership

Detail-oriented

Job description

As a Shift Leader at our Athens store located at 27 N Court St, Athens OH 4571, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. It will also mean taking pride in knowing that your leadership as an Insomniac contributes to a productive and enjoyable night for your store!

Benefits include:

• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• A fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

• Provide exceptional customer service and quality products to all guests during their visit
• Support store leadership by maintaining operations during your shift, communicating relevant information, monitoring production efficiency, ensuring team adherence to standards, and assisting in training and coaching team members
• Maintain a safe, clean environment for guests and staff, following safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of experience in a customer service-focused role
• Experience with Point of Sale systems
• Excellent communication, time management, and interpersonal skills
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

About us:

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We encourage you to apply directly at the employer’s website for this position.