Shift Leader

Insomnia Cookies; Ann Arbor (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic and rapidly growing company as a Shift Leader in a fun and exciting team environment. This role is perfect for individuals who thrive in customer service and enjoy leading a team to deliver exceptional experiences. As a Shift Leader, you will be responsible for maintaining operations, ensuring quality products, and fostering a safe and enjoyable atmosphere for both guests and staff. With opportunities for growth and promotion, this position offers a chance to make a real impact while enjoying paid time off and unique perks. If you're ready to take charge and lead with enthusiasm, this is the perfect opportunity for you!

Benefits

Paid vacation and sick time off

Pet insurance

Job stability

Growth and promotion opportunities

Fun team environment

Qualifications

• 1+ year experience in a customer service role.
• Ability to lead by example and motivate others.

Responsibilities

• Provide excellent customer service and quality products.
• Support store leadership and maintain operations during shifts.
• Ensure a safe, clean working environment.

Skills

Customer Service

Communication Skills

Time Management

Interpersonal Skills

Leadership

Point of Sale Systems

Detail-oriented

Results-driven

Tools

Point of Sale Systems

Job description

As a Shift Leader at our UMich store located at 1229 S University Ave, Ann Harbor MI 48104, you are the captain of our bakery during your shift! You understand what it takes to "Own the Night" (and beyond) by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. It will also mean taking pride in knowing that your leadership as an Insomniac contributes to a productive and enjoyable night for your store!

* Paid vacation and sick time off

* Pet insurance for your furry loved ones

* Job stability with a rapidly growing and reputable company

* Achievable growth and promotion opportunities

* Work in a fun, exciting team environment

What will I do as a Shift Leader?

• Provide excellent customer service and quality products to all guests throughout their experience in our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in training and coaching team members
• Ensure a safe, clean working environment for guests and staff, adhering to safe food handling practices
• Manage cash handling and deposits

Desired Skills/Experience:

• At least 1 year of experience in a customer service-focused role
• Experience with Point of Sale systems
• Outstanding communication, time management, and interpersonal skills
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Our goal is to help all candidates find great careers. The information you provide here is secure and confidential.

We encourage you to apply directly for this job at the employer’s website, as we are directing you to the original job posting.