Shift Leader

Insomnia Cookies; Amherst (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader for their Amherst location. In this dynamic role, you will lead a vibrant team, ensuring exceptional customer service and product quality while managing daily operations. Your leadership will foster a fun and productive environment, contributing to the success of a rapidly growing company. If you thrive in a fast-paced setting and have a passion for customer interaction, this is the perfect opportunity for you to shine and grow within a supportive team.

Benefits

Paid vacation and sick time off

Pet insurance

Job stability

Growth and promotion opportunities

Fun team environment

Qualifications

• 1+ year of experience in customer service is required.
• Strong communication and leadership skills are essential.

Responsibilities

• Provide excellent customer service and maintain product quality.
• Support store leadership and train team members.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Interpersonal Skills

Detail-oriented

Leadership

Job description

As a Shift Leader at our Amherst store located at 30 Main St, Amherst MA 01002, you are the captain of our bakery during your shift! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business and ensuring a successful shift. Your hands-on leadership should include building orders, suggestive selling, baking, and interacting with customers. It also means taking pride in knowing that your leadership as an Insomniac contributes to a productive and enjoyable night for your store!

Benefits include:

• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Working in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

• Provide excellent customer service and quality products to all guests throughout their experience in our bakery
• Support store leadership by maintaining operations during your shift, communicating important information, monitoring production efficiency, ensuring team members adhere to company standards and procedures, and assisting in training and coaching
• Maintain a safe, clean environment for guests and staff, following safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of experience in a customer service role
• Experience with Point of Sale systems
• Excellent communication, time management, and interpersonal skills
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

About us:

We aim to help candidates find great careers. Your information is secure and confidential. Please apply directly through the employer’s website for this position.