Shift Leader

Workstream; Alton (IL); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Free staff meals

Additional employee discounts

Flexible schedules

Internal career growth opportunities

Job summary

Wingstop in Alton, IL is seeking an energetic Shift Leader to supervise daily operations, ensure food safety, and maintain Wingstop standards. You will supervise staff, participate in cashier or cook tasks, and deliver exceptional service.

Ideal candidates have strong customer service, leadership in fast-paced environments, and a commitment to teamwork. Flexible schedules and growth opportunities are available.

Qualifications

• Excellent guest service and communication skills.
• Proven leadership abilities in fast-paced environments.
• Ability to train and mentor crew members.
• Experience with inventory control and quality standards.
• Strong customer service mindset and teamwork.

Responsibilities

• Supervise all tasks of a Wingstop crew member during a shift.
• Provide outstanding guest service and maintain Wingstop standards.
• Train newer staff and oversee safety, cleanliness, and food prep.
• Assist in inventory control and ensure compliance with policies.
• Open/close duties, manage and motivate crew, and resolve issues.

Skills

Guest service

Leadership

Training

Inventory control

Customer service

Tools

POS system

Job description

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

Here is what we can offer you:

• Free staff meals!
• Additional employee discounts
• Flexible schedules
• Internal career growth opportunities

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major requirement.

Essential Duties & Responsibilities:

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Ensure breaks are coordinated effectively and quickly.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.

Additional Duties:

• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
• Enforce the Wingstop uniform and jewelry policy.
• Ensure that each guest has a positive, long-lasting impression of the Wingstop experience.
• Cash is controlled and maintained, any voids or refunds are accounted for.
• Daily and weekly cleaning task are being met.
• Orders quote times are being met and adjusted for peak business hours.
• Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager.
• Kitchen is well manned and organized for each position during peak periods.

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.