Shift Leader

PJ 4326; Allentown (Lehigh County); On-site; USD 1,653,000 - 2,204,000; Full time

Job summary

Papa John’s is hiring a Shift Leader in Allentown to supervise shifts, ensure quality products and excellent customer service, and support restaurant profitability. You’ll manage station duties, enforce policies, and help control costs while maintaining safety and compliance with local laws.

The role emphasizes teamwork, reliability, and commitment to restaurant standards, with opportunities to develop leadership skills in a fast-paced environment.

Qualifications

• Cash handling and basic financial controls.
• Organizational skills for prioritizing tasks during shifts.
• Clear communication with team and customers.

Responsibilities

• Adheres to station guidelines and procedures including dough management and portioning to ensure product quality.
• Exhibits core values, maintains positive attitude, and adapts to change.
• Maintains adequate shift coverage and provides feedback to address issues during shifts.
• Contributes to profitability by following company guidelines and managing costs and inventory.

Skills

Cash management

Planning & organization

Effective communication

Education

High School diploma or GED

Job description

Shift Leader

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Key Ingredients

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Skills: Cash management; planning and organization; effective communication

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed