Shift Lead WA

Taco Bell; Everett (WA); On-site; USD 20,664 - 27,552; Full time

Job summary

A popular fast-food chain in Everett, WA, is seeking a Shift Leader to oversee operations and ensure high standards of customer service. This role includes managing shifts, training employees, and maintaining cleanliness and food safety. Ideal candidates should possess at least 6 months of supervisory experience and a high school diploma or GED. A strong customer-focused attitude and effective communication skills are essential for success in this position. Flexible working hours are required for this hourly role.

Qualifications

• 18 years or older.
• Completed required training and certificates.
• Minimum 6 months in a shift management or supervisory role.

Responsibilities

• Greet customers and take orders.
• Prepare food and maintain cleanliness.
• Manage shifts and provide feedback to team members.

Skills

Strong leadership skills

Customer service skills

Basic math skills

Communication skills

Ability to work flexible hours

Education

High school diploma or GED

Job description

Position Summary:

The shift leader is an hourly position that provides additional management coverage of operating hours and direct supervision of operations. Focal points include driving customer service and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The shift leader directly performs hands‑on operational work on an ongoing basis to assist in training employees, responding to guest service needs, and otherwise role‑model appropriate skills and behaviors in their restaurant. The shift leader may assume full responsibility for the closing of the restaurant and on occasion the opening of a restaurant when other management is unavailable. You will ensure that our food is served safely, provide consistent customer satisfaction, and operate each shift to standard at the restaurant.

Duties and Responsibilities:

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back‑of‑house (the line), lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offer ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Report any serious issues to their manager and HR as needed.
• Conduct food safety and prep audits daily.
• Conduct daily inventory monitoring, performance review, and share responsibility for cash procedures.

Qualifications

Knowledge and Skill Requirements:

• Must be at least 18 years old or older.
• Strong preference for an internal promote who has completed all required learning zone training and certificates.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service‑related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.
• Ability to learn quickly with a can‑do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and is able to arrive to work on time.
• A positive, friendly, and courteous attitude.

The duties and requirements of this position may change from time to time. The Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.