Shift Lead TN

ANCHOR POINT MANAGEMENT GROUP; Covington (TN); On-site; USD 10,000 - 20,000; Full time

Job summary

Anchor Point Management Group in Covington, TN is seeking a shift leader to provide hourly management coverage, supervise operations, and model excellent service. You will greet customers, ensure safe food handling, maintain cleanliness, and help train team members while keeping shifts running smoothly.

This role requires 6+ months in a supervisory role, strong communication, flexibility in scheduling, and reliable transport.

Qualifications

• Must be at least 18 years old.
• Preferred internal candidate with prior training completion.
• High school diploma or GED preferred.
• Minimum 6 months in shift management or supervisory role.
• Legally allowed to work in the United States.
• Flexible hours and reliable transportation.
• Strong math and reading skills.
• Solid oral and written communication.
• Ability to learn quickly with a positive attitude.

Responsibilities

• Greet customers and take orders accurately.
• Prepare and package food and drinks to standard.
• Operate cash registers and handle transactions.
• Maintain cleanliness and sanitation of all areas.
• Assist with opening and closing tasks.
• Coach and provide feedback to team.
• Manage shifts to ensure fair staffing.
• Ensure compliance with food safety regulations.
• Report serious issues to management and HR.
• Conduct daily inventory monitoring.

Skills

Customer service

Team leadership

Communication

Hygiene awareness

Education

High school diploma or GED

Job description

Job Details
Job Location: 971 Hwy 51 N - Covington, TN 38019
Salary Range: $7.25 - $14.65 Hourly

Position Summary

The shift leader is an hourly position that provides additional management coverage of operating hours and direct supervision of operations. Focal points include driving customer service and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The shift leader directly performs hands‑on operational work on an ongoing basis to assist in training employees, responding to guest service needs, and otherwise role model appropriate skills and behaviors in their restaurant. The shift leader may assume full responsibility for the closing of the restaurant and, on occasion, the opening of a restaurant when other management is unavailable. You will ensure that our food is served safely, provide consistent customer satisfaction, give your team a great restaurant to work in, and operate each and every shift to standard at the restaurant.

Duties and Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house (the line), lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offer ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Report any serious issues to their manager and HR as needed.
• Conduct food safety and prep audits daily.
• Conduct daily inventory monitors performance and share responsibility for cash procedures.

Qualifications

• Must be at least 18 years old or older.
• Strong preference for an internal promote who has completed all required learning zone training and certifications.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.
• Ability to learn quickly with a can-do attitude.
• Come to work with good hygiene.
• Has reliable transportation and able to arrive to work on time.
• A positive, friendly, and courteous attitude.

The duties and requirements of this position may change from time to time. The company and its affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.