Shift Lead — Store Operations & Customer Service

Domino's; Springfield (MO); On-site; USD 15,000 - 21,000; Full time

Job summary

Domino's Pizza in Springfield, MO is seeking a Store Team Member to oversee daily shift operations, including customer service, cash handling, and food preparation. You will follow all policies and procedures, help with inventory, paperwork, and maintain a clean, well-presented store environment.

The role emphasizes teamwork, punctuality, and reliable attendance. Training is provided, with opportunities for advancement within the franchise as you develop leadership skills and store performance.

Qualifications

• General job duties for all store team members
• You must be 18 years of age or older
• Operate all equipment
• Stock ingredients from delivery area to storage, work area, walk-in cooler
• Prepare product
• Receive and process telephone orders
• Take inventory and complete associated paperwork
• Clean equipment and facility approximately daily
• Orientation and training provided on the job
• Ability to comprehend and give written instructions
• Ability to communicate verbally with customers and co-workers to process orders

Responsibilities

• You are responsible for everything that happens during your shift, including cost controls, inventory control, cash control and customer relations.
• Follow all policy and procedures 100% of the time and set the example for the crew.
• Manage staffing, paperwork, cost controls, cash handling, food management, and schedule adherence.
• Maintain great customer service, attendance and punctuality, and store cleanliness.
• Deliver accurate orders over the phone and in person and ensure proper order processing.

Skills

Verbal communication

Written communication

Telephone skills

Keyboard entry

Numerical accuracy

Job description

Domino's Pizza in Springfield, MO is seeking a Store Team Member to oversee daily shift operations, including customer service, cash handling, and food preparation. You will follow all policies and procedures, help with inventory, paperwork, and maintain a clean, well-presented store environment.

The role emphasizes teamwork, punctuality, and reliable attendance. Training is provided, with opportunities for advancement within the franchise as you develop leadership skills and store performance.