Shift Lead - Seven Fields (PA0511)

ModWash; Seven Fields (Butler County); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Base pay plus commission

Paid training and coaching

Free employee car washes

Fun, team-oriented work environment

Career advancement opportunities

401K match

Medical, Dental and Vision Insurance

Job summary

ModWash in Seven Fields, PA is seeking a full-time Customer Service Associate to deliver outstanding guest experiences while driving membership sales. You’ll greet customers, explain the value of unlimited wash memberships, and guide guests through available packages at the pay station.

You’ll work with a friendly team, maintain site standards, operate with safety in mind, and participate in opening/closing duties.

Qualifications

• Passion for serving others and delivering great guest experiences.
• Awesome customer service skills; previous sales experience a plus.
• Outgoing, energetic personality with excellent communication abilities.
• Strong interpersonal skills and teamwork mindset.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Deliver mind blowing customer service to guests at the ModWash location.
• Actively sell and present ModWash packages and unlimited wash benefits.
• Safely guide guests through packages and membership options.
• Engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with the team to meet sales goals and maintain standards.
• Handle opening/closing site responsibilities and ensure clean, safe operations.
• Maintain on-site equipment and assist with safety of all employees.
• Contribute to continuous improvements in the business practices.
• Ensure compliance with policies and keep facilities clean and presentable.

Skills

Customer service

Sales experience

Interpersonal skills

Team motivation

Flexible schedule

Job description

Job DetailsJob Location: Seven Fields, PA 16046Position Type: Full TimeSalary Range: $16.50 Base+Commission/monthTravel Percentage: NoneJob Shift: AnyJob Category: Customer ServiceBe Bold. Be Kind. Be You.

Join our dynamic team at ModWash, where our mission is to deliver a legendary car wash experience while helping customers keep their vehicles clean all year-round!

Key Holders are responsible for the daily operations at a ModWash location with opening and closing site responsibilities. You’ll work as a team to drive membership sales while ensuring each guest has an outstanding experience to help grow the ModWash brand. You’ll educate them on the value and savings of becoming a member and help them select the best package to suit their needs.

What you’ll do

• Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
• Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
• Safely guide and assist guests through the ModWash packages, and membership options.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with and encourage the team to meet sales goals.
• Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service.
• Effectively maintain the on-site equipment and troubleshoot when needed
• Assist in overseeing the productivity, breaks, and safety of all employees
• Continuously seek ways to improve the business
• Ensure compliance with legal requirements and company policies and procedures
• Ensure facilities are always clean and presentable.

What you’ll need

• A passion for serving others.
• Awesome customer service skills, previous sales experience a plus.
• Outgoing, energetic personality with excellent communication skills.
• Strong interpersonal skills.
• Motivate and encourage your teammates in a fast-paced environment.
• Ability to work a flexible schedule including evenings and weekends.

QualificationsPhysical Job Requirements

Ability to work outdoors in all weather conditions and seasons

Be on your feet for extended periods of time/ the entire work shift

Physically able to bend, stoop, squat, kneel, reach, step to perform job duties

Ability to carry, lift, push, pull, and move up to 25 pounds

Alert and able to maneuver around moving vehicles and equipment

Respond quickly to sounds

Move safely over uneven terrain and in confined spaces

See clearly and respond to dangerous situations

Must have the ability to be mobile and engaged with all ModTeam members and customers at pay station, tunnel entrance, and vacuum lot

Benefits

• Base pay plus commission for top three membership plans sold
• Paid training and coaching
• Free employee car washes
• Fun, team-oriented work environment
• Career advancement opportunities
• 401K match
• Medical, Dental and Vision Insurance options

ModWash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types: Full-time