Shift Lead – Saco, ME

Ziggi’s Coffee, LLC; Saco (ME); On-site; USD 19,000 - 26,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our values and lead by example in daily customer service and team guidance.

The role emphasizes training staff, maintaining policy adherence, and turning customer interactions into positive experiences while managing operations and metrics.

Qualifications

• Previous Shift-Lead experience preferred in food or retail.
• Strong organizational and multitasking skills.
• Willingness to thrive in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain effective communication with staff, managers, and the store owner, ensuring wins and opportunities for improvement are clearly articulated.
• Ensure that all staff adhere to company policies and procedures, upholding core values at all times.
• Train new employees and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence.
• Address process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow.
• Handle customer complaints with professionalism and empathy, turning challenges into positive experiences.
• Count registers, complete safe drops, balance the change box, split tips, and manage daily deposits.
• Prepare and present a daily recap of store metrics, including deposit totals and Sales Per Man Hour, to track performance.
• Conduct monthly inventory assessments to ensure proper stock levels and resource use.

Skills

Shift-Lead experience

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Job description

Position Summary:

Shift Leads are responsible for ensuring that all Ziggi’s Coffee values are being upheld every day. Shift leads should embody a “people-first” mentality by leading by example when serving customers & guiding their team to be successful.

Key Qualifications:

• Previous Shift-Lead experience is preferred in food or retail industries
• Strong organizational and multitasking skills
• Willingness to thrive in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Ability to lead by example and contribute to a positive team culture.

Essential Functions (Meets all expectations of the Barista role plus…)

• Maintain consistent and effective communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated
• Ensure that all staff adhere to company policies and procedures, upholding our core values at all times
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence
• Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow
• Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences

Core Responsibilities:

• Money Management: Accurately count registers, complete safe drops, balance the change box, split tips, and manage daily deposits to ensure financial integrity
• Mystery Shopper Expectations: Understand and uphold the standards of service as outlined by the Leadership Team, training staff accordingly to meet these expectations
• Daily Recap: Prepare and present a daily recap of store metrics, including deposit totals and Sales Per Man Hour (SPMH), to track performance and identify areas for improvement
• Inventory Management: Conduct monthly inventory assessments to ensure proper stock levels and efficient use of resources

Additional Responsibilities:

• Create and maintain a welcoming atmosphere for customers, ensuring that each visit is enjoyable and memorable
• Collaborate with team members to innovate and improve service processes, contributing to a culture of continuous improvement
• Stay updated on new menu items, promotions, and seasonal offerings, effectively communicating this information to both staff and customers
• Assist in maintaining cleanliness and organization within the store, contributing to a professional and inviting environment