Shift Lead | Manhattan

Blank Street; New York (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Hourly wage + tips

Barista accreditation program

Paid time off

Commuter benefits

Sick time

Holiday pay 1.5x

Complimentary coffee

Job summary

Blank Street in New York is seeking a Shift Lead to oversee daily cafe operations, lead by example on the floor, and deliver warm, energetic hospitality while maintaining high quality standards in a fast-paced setting.

You will train new teammates with our recipe and training guidance, open and close the location safely, resolve minor customer issues, and drive initiatives with operations and marketing to increase foot traffic, daily sales, and customer loyalty in the neighborhood.

Qualifications

• 2+ years' experience in a customer service leadership position, preferably in hospitality or coffee
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes (Full Time: 30-40 hours per week, 4-5 days per week; weekend/holiday availability)
• Authorized to work in the US (E-Verify)

Responsibilities

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and Training Team to train new employees, ensuring recipes and training are followed and uniforms are correct
• Open and close the location safely and ensure cleaning duties are followed
• Provide positive, solution-focused handling of minor customer issues
• Lead initiatives with operations and marketing to increase foot traffic, new customers, daily sales, and profitability, building loyal neighborhood customers

Job description

About Blank Street

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading.

Add a Spark to the Ordinary...

At Blank Street, we're reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you'll play a key role in bringing our mission to life with your team. You'll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings, loves connecting with people, motivating their team, and is passionate about great hospitality.

Who We're Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment
• Strong decision making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high volume environments
• Be an exemplary ambassador of our brand
• Desire to foster growth with team members
  

What You'll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform
• Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store
  

Requirements

• 2+ years' experience in a customer service leadership position, preferably in hospitality or coffee
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
  • Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
  • Weekend and holiday availability preferred
• You must be authorized to work in the US: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify")

Benefits & Perks

• $21.00/hour plus tips
• A comprehensive Barista accreditation and training program
• Tenure based paid time off
• Commuter benefits
• Sick time
• 1.5x pay on select holidaysComplimentary coffee and treats on shift
• Free Blank Street swag