Shift Lead, Licensed Cosmetologist

madisonreedcolorbar; Washington (District of Columbia); On-site; USD 50,971 - 53,726; Full time

Benefits offered by this job

Medical, Dental, Vision & FSA (FT Only

Employee Assistance Program

Pre-tax Commuter (Parking & Transit)

Life AD&D (FT Only)

Short & Long-term Disability (FT Only)

Accident Insurance (FT Only)

Critical Illness Hospital (FT Only)

Hospital Indemnity (FT Only)

Parental Leave (FT Only)

Team Member Discount

Pet Insurance (FT & PT)

One Medical Membership (FT & PT)

College Tuition Benefit (FT & PT)

401(k) Plans (FT & PT)

Paid Vacation Time (FT Only)

Paid Holidays (FT & PT)

Job summary

Madison Reed is seeking a Shift Lead, Licensed Cosmetologist, in Washington, DC, to ensure an exceptional guest experience from arrival to departure while coordinating the appointment schedule and quality of services. You will partner with the Manager to drive store initiatives and promote our products, services, and brand values.

This full-time role requires weekend/holiday availability and involves leadership, coaching, and acting as the manager-on-duty when needed.

Qualifications

• Active cosmetology license in the state of application.
• 1+ year of experience as a colorist behind the chair.
• 1+ year of leadership experience in a customer-facing environment.
• Fluency in English.
• Effective communication, problem-solving in a fast-paced retail/salon setting.

Responsibilities

• Demonstrate and continue to develop leadership skills to provide a top-tier employee and guest experience.
• Lead by example through sales and service behaviors and resolve guest service issues.
• Support all aspects of the business, including front- and back-of-house operations and retail orders.
• Provide consultations and all services offered on the menu, including chemical services.
• Step in as the manager-on-duty to foster a positive, collaborative team environment.
• Contribute to achieving monthly sales goals and KPIs, including retail and memberships.

Skills

Leadership

Communication

Customer service

POS systems

Tools

POS systems

Job description

Shift Lead, Licensed Cosmetologist

Shift Leads at Madison Reed’s Hair Color Bar are aspiring business leaders who ensure excellent guest experience from arrival to departure, working through the appointment schedule, communicating with the guests, and ensuring the quality of every service by the team. The Madison Reed Shift Lead follows the roadmap of success for their Hair Color Bar, supporting the Manager’s initiatives within operational best practices and guidelines, working with their team to solicit diverse perspectives, innovate their business growth through positive community relationships, and promote the products, services and values of Madison Reed. As a keyholder, Shift Leads are the manager‑on‑duty when the manager is out, and are developing their business acumen and team management skills to be the next Manager of a Hair Color Bar. #livelifecolorfully

This role reports to the Manager, is full time and requires availability on weekends, holidays and other peak times based on business needs.

Compensation: Base hourly pay, commissions, and tips. Potential earnings for this location range from $37.50 – $39.50 per hour, contingent on factors including Hair Color Bar performance, tenure, and time behind the chair.

Responsibilities

• Demonstrate and continue to develop leadership skills to provide a top‑tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
• Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
• Support all aspects of the business as needed, including front‑of‑house and back‑of‑house operations, adhering to company standard operating procedures, and assisting guests with retail orders.
• Provide consultations and all services offered on the menu, including shampooing and conditioning, styling such as blow drying, flat ironing and curling, and all chemical services.
• Step in as the manager‑on‑duty to foster a positive and collaborative approach, valuing team members’ ideas and insights through continuous coaching and feedback.
• Contribute to achieving monthly sales goals and other key performance indicators, including retail sales, services, and memberships.
• Ensure the Hair Color Bar meets company standards as it relates to merchandising, inventory, and company asset security.
• Demonstrate mastery of all Madison Reed systems, policies, processes and procedures.
• Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals’ unique talents and abilities with the most relevant responsibilities.
• Grow within Madison Reed by participating in ongoing training and staying up to date on product and service offerings.
• Support recruiting, interviewing, onboarding, performance management, coaching, talent development, and training of team members as needed by the Manager.

Physical Demands

While performing the duties of this position, team members will regularly stand, walk for over four consecutive hours, bend and twist frequently at the waist, manipulate fingers and hands, bend and reach wrists and arms, and move up to ten pounds. They may occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. The role also requires regular communication with guests through ongoing conversations and consultations.

Qualifications

• Active cosmetology license in the state in which you are applying.
• 1+ year of experience as a colorist behind the chair within a salon environment.
• 1+ year of leadership experience in a customer‑facing environment.
• Effective communication, strong problem‑solving, and people skills in a fast‑paced retail or salon environment.
• Comfortable operating point‑of‑sale systems.
• Fluency in English.

Benefits

• Medical, Dental, Vision & FSA (FT Only)
• Employee Assistance Program (FT and PT)
• Pre‑tax Commuter (Parking & Transit) Basic (FT Only)
• Life AD&D (FT Only)
• Short & Long‑term Disability (FT Only)
• Accident Insurance (FT Only)
• Critical Illness Hospital (FT Only)
• Hospital Indemnity (FT Only)
• Parental Leave (FT Only – dependent on tenure and position)
• Team Member Discount: Working Advantage (FT & PT)
• Pet Insurance (FT & PT)
• One Medical Membership (FT & PT)
• The College Tuition Benefit (FT & PT)
• 401(k) Plans (FT & PT)
• Paid Vacation Time (FT Only)
• Paid Holidays (FT & PT)

Equal Opportunity Statement

Madison Reed is an equal‑opportunity employer. We are committed to recruiting, training, compensating, and promoting our employees regardless of race, color, religion, sex, disability, national origin, age, sexual orientation, gender identity or expression, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. Inclusion is at the heart of what we do, from the way we craft our job descriptions to the values we espouse daily.

Pay Transparency

The posted pay range for this role represents the expected compensation for this position. Actual offers are determined by a number of factors including the applicant’s experience, skills, and location.

Background Checks & Fair Chance

All offers of employment are contingent upon the successful completion of a background check. While a criminal record does not automatically disqualify a candidate, the results will be reviewed as part of the hiring decision. We comply with all applicable Fair Chance Ordinances and will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance and other applicable laws within the city, county, and state of the candidates’ location.

Accommodations

We value inclusion and are pleased to provide reasonable accommodations to complete the interview process. If you require an accommodation, please contact [e-mail] as early as possible.

Note to Recruiters

Madison Reed does not accept unsolicited resumes from staffing vendors or search firms and does not pay fees for any such resumes. All unsolicited resumes are considered the property of Madison Reed.