Shift Lead / Lead Barista

Hunter Super Techs - TurnPoint; Boston (MA); On-site; USD 25,000 - 30,000; Part time

Job summary

Fuel America is seeking a Shift Lead/Lead Barista in Boston. This role leads the café when the General Manager is unavailable, and performs lead duties alongside Crew Member responsibilities. You will ensure readiness for opening, supervise food safety, and promote a friendly, high-quality guest experience.

Prior experience in food service is preferred, with strong communication, math, and reliability. This position is non-exempt and requires flexibility with hours.

Qualifications

• Accurate order entry into POS system.
• Excellent guest service and communication skills.
• Punctual and reliable with shifts.
• Ability to upsell and recommend menu items.
• Basic math for cash handling.
• Team player with positive attitude.

Responsibilities

• Open the café and prep for daily operations.
• Ensure food safety standards and proper sanitation.
• Provide outstanding guest service and upsell when appropriate.
• Operate the POS, handle cash, and process transactions.
• Support all café duties and back-of-house tasks.
• Collaborate with team and communicate issues to management.

Skills

POS accuracy

Guest service

Teamwork

Communication

Time management

Basic math

Reliability

Tools

POS system

Job description

Position: Shift Lead/Lead BaristaReports to:General ManagerPosition Summary: The Shift Lead/Lead Barista is the person in charge when the General Manager is not available. Otherwise, they work the lead role as a Crew Member.Duties/ Responsibilities:Ensure all aspects of the Café are ready to open for the days’ business including but not limited to food prep, coffee, dining room, registers and cash as well as ensuring the restaurant is secure and the alarm system properly set or deactivated.Ensure proper checklists and restaurant food safety standards are followed when opening and/or closing the restaurant.Bring to the General Managers attention any accidents, incidents or other issues with customers or employees during a shift.Model, promote and display integrity for Fuel America it’s culture, Mission, Vision, and ValuesEnsure all guests receive outstanding service by providing a friendly environment, acknowledging every guest.Maintain and deliver high quality products.Upsell and make recommendations to guests on a regular basis.Follow all specifications, and procedures within Fuel America recipes and training materials.All responsibilities of a Crew MemberCross train and assist with all aspects of the café.Other duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Required Skills/ Abilities:Accuracy when entering orders into the Point of Service (POS) systemThorough knowledge of the menu itemsReliable, able to show up to work on time and for each scheduled shiftProactive with all work-related tasksPositive attitude with guests and co-workers and has fun at workClear and friendly communicationUnderstanding of time managementAttention to detailCooperates with all team membersEducation and Experience:Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of employmentMust be 18 years of ageHave an acceptable criminal background checkExperience working in a food service environment preferred, but not requiredExcellent interpersonal communication skills and strong interest in Guest ServicesBasic math skills; able to make change accuratelyBasic computer knowledge including Point of Service (POS) experiencePhysical Requirements:Ability to communicate with Guests and all co-workersAbility to perform basic addition and subtractions and make correct changeAbility to process information through the POS register systemAbility to lift up to – 50-lb. boxes of productAbility to work in cold or warm environment and react to timersAbility to climb ladders and bend at the waist to clean equipmentAbility to use hands, arms, shoulders and back to build menu items for up to 6-8 hour periodsAbility to work around industrial-strength cleanersAbility to weigh and measure during prepping processAbility to stand for up to 6-8 hours without a breakEmployment type:Variable hour employee based on operational needs; this is a non-exempt position under the FLSA requirements.