Shift Lead I

Chuze Fitness; San Bernardino (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free MAX Chuze Fitness membership

401k

Paid time off and floating holidays

Medical, Dental, Vision insurance

Employer contributions to HSA

Flexible Spending Account (FSA)

Discounts on Chuze retail and blends

Referral incentive program

First Aid/CPR and food handler certs

Growth opportunities

Job summary

Chuze Fitness in California is seeking a Lead 1 to support a vibrant, professional, and efficient work environment. You will set the standard for hospitality, assist with memberships, and enhance the member experience with strong teamwork.

The role requires 1+ year of customer service experience, excellent communication, and flexibility for varied hours and weekends. Benefits include fitness membership and health coverage, suitable for full-time Chuzers.

Qualifications

• 1+ years of experience in customer service.
• Excellent communication and interpersonal skills.
• Team-based mindset with the capacity to receive and deliver feedback.
• Strong attention to detail and multitasking skills.
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed.

Responsibilities

• Provide a welcoming experience for every Chuze member and guest by sharing information about memberships, fitness programs, amenities, equipment, and engaging club tours.
• Ensure the club looks its best by completing and coordinating daily cleaning tasks to maintain an exceptionally clean and inviting space for members.
• Support front desk operations by assisting with memberships, retail sales, member check-ins, and phone inquiries.
• Resolve member questions related to accounts, billing, and club services, partnering with leadership when additional support is needed.
• Prepare and serve smoothies (at clubs with Chuze Blends).
• Support fellow Chuzers on operational best practices, policies, and training standards.
• Help keep the club running smoothly by supporting daily operations, opening and closing procedures, inventory management, and administrative responsibilities.
• Support a seamless member experience by upholding Kids Club standards and assisting with Kids Club operations as needed, fostering collaboration and ensuring exceptional service for families.

Skills

Communication

Interpersonal skills

Team-based mindset

Attention to detail

Multitasking

Customer service

Education

High school graduate or equivalent

Job description

Why Chuze Us?
Our mission is to build healthier communities through human connection and kindness. We’re reinventing the fitness industry one deadlift at a time by focusing on hospitality and our people. We nurture a vibrant work environment, fostering an inclusive community for our members, our communities, and for each other.

Why Chuze Us?
Our mission is to build healthier communities through human connection and kindness. We’re reinventing the fitness industry one deadlift at a time by focusing on hospitality and our people. We nurture a vibrant work environment, fostering an inclusive community for our members, our communities, and for each other.
You deserve an awesome job. You found it.
What Does it Mean to Be a Chuzer?
At Chuze, our behaviors aren’t just words on a wall—they are the heartbeat of everything we do.

• Collaboration - Our best work is done together. By leveraging our strengths, we can accomplish more and create something bigger than ourselves.
• Hospitality - We take ownership of making every person feel welcomed, valued, and celebrated.
• Authenticity - We show up as our true selves and never compromise on our integrity.
• Grit - We embrace challenges, stay committed, and persevere toward our mission.
  

Your New Role
Pay Range: $18.96/ hour; based on experience.Hours: Full TimeResponsibilities
As a Chuze Fitness Lead 1, you will play a pivotal role in supporting your team by ensuring a vibrant, professional, and efficient work environment. You will set the standard for hospitality in every aspect of our operations, with a strong focus on enhancing the member experience.

• Provide a welcoming experience for every Chuze member and guest by sharing information about memberships, fitness programs, amenities, equipment, and engaging club tours
• Ensure the club looks its best by completing and coordinating daily cleaning tasks to maintain an exceptionally clean and inviting space for members
• Support front desk operations by assisting with memberships, retail sales, member check-ins, and phone inquiries
• Resolve member questions related to accounts, billing, and club services, partnering with leadership when additional support is needed
• Prepare and serve smoothies (at clubs with Chuze Blends)
• Support fellow Chuzers on operational best practices, policies, and training standards
• Help keep the club running smoothly by supporting daily operations, opening and closing procedures, inventory management, and administrative responsibilities
• Support a seamless member experience by upholding Kids Club standards and assisting with Kids Club operations as needed, fostering collaboration and ensuring exceptional service for families
  

Your Perks

• Free MAX Chuze Fitness membership
• 401k
• Accrued time off and paid floating holidays*
• Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)*
• Health Savings Account (HSA) with employer contributions*
• Flexible Spending Account (FSA)*
• Discounts on all Chuze retail and Chuze Blends purchases
• Chuzer Referral Incentive Program
• Free First Aid/CPR and food handler certifications
• Engaging and dynamic work environment with growth opportunities
• Available to Full-time Chuzers only.
  

Requirements
Your Skills:

• High school graduate or equivalent
• 1+ years of experience in customer service
• Previous experience running shifts or leading a team
• Excellent communication and interpersonal skills
• Team-based mindset with the capacity to receive and deliver feedback
• Strong attention to detail and multitasking skills
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
  

Preferences

• Bilingual
  

Physical Abilities

• Ability to read, write, and communicate clearly in English
• Ability to walk, bend, kneel, reach, and perform repetitive arm and hand movements
• Ability to stand for extended periods
• Ability to operate a telephone, computer, and other standard office equipment
• Ability to safely lift and carry up to 50 pounds independently and heavier loads with assistance when needed