Shift Lead (Homestead, FL)

Anchor Point Management Group; Homestead (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Buffalo Wild Wings in Homestead, FL is seeking a Shift Leader to support the management team, open/close the restaurant, and coach front-of-house staff. You will ensure 100% table visits, resolve guest issues, and lead shift operations including cash handling and safety checks.

The role emphasizes leadership, adherence to alcohol service policies, and maintaining high service standards during peak periods. Prior supervisory experience is preferred.

Qualifications

• Leadership and facilitation abilities with fellow team members and management.
• Knowledgeable about current marketing initiatives and upcoming events to inform guests and team members.
• Knowledge of proper sanitation, food safety, and security procedures; basic mathematical skills.
• Knowledge of RAS (responsible alcohol service) procedures as defined by federal and state laws and BWW policy.

Responsibilities

• Lead and coach team members; positively impact sales and profits in the restaurant.
• Open and close the restaurant, including all appropriate paperwork.
• Run a mid-shift; perform shift change, including all appropriate paperwork.
• Break down cash drawers; perform safe audits; inspect credit cards.
• Complete Manager Absolutes; perform CVDs and Pull Backs.
• Monitor guest issues and resolve during the shift; document highlights in logs.
• Operational Readiness & Execution: Bar and Heart of House checks; ensure QSC.
• Monitor food quality, labor, and safety; receive food orders and ensure storage quality.
• Receive liquor orders and ensure proper products and storage.
• Guest & Team Member Relations: conduct pre-shift meetings; address guest complaints; manage labor on the shift.

Skills

Leadership

Communication

Direction

Marketing initiatives

Sanitation & safety

RAS (Responsible Alcohol Service)

Drinks & food knowledge

Conflict management

Education

Wing Certified Trainer

Shift Leader certification

Minimum age 21

Job description

Overview

The purpose of this position is to provide additional support to the management team and allow for additional coverage during peak periods, or in the absence of a Manager.

Core Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift.
• Lead and coach team members; positively impact the achievement of sales and profits in the restaurant.
• Help provide support and direction for the Front of House and Heart of House Teams Administrative.
• Open and close the restaurant, including all appropriate paperwork.
• Run a mid-shift; perform shift change, including all appropriate paperwork.
• Break down cash drawers; perform safe audits; inspect credit cards.
• Complete Manager Absolutes; perform Comps, Voids, and Discounts (CVDs) and Pull Backs.
• Perform Server check-outs; document shift highlights in the daily communication log.
• Operational Readiness & Execution: perform Heart of House Line Checks, Bar Line Checks, and Daily QSC.
• Monitor food quality, labor, and safety throughout the shift; receive food orders and ensure proper product quality, safety, and storage.
• Receive liquor orders and ensure proper products and storage.
• Guest & Team Member Relations: conduct pre-shift meetings; address guest complaints; assign cleaning duties; manage labor on the shift; monitor guest and team member safety and security; monitor Responsible Alcohol Service.
• Perform figure eights during peak periods.
• Other duties as assigned by supervisor.

Notes

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Qualifications

Knowledge/Skills

• Leadership and facilitation abilities with fellow team members and management.
• Knowledgeable in all restaurant operations; superior verbal communication and interpersonal skills.
• Ability to take and give direction, and execute team and company objectives.
• Knowledgeable about current marketing initiatives and upcoming events to inform guests and team members.
• Knowledgeable of proper sanitation, food safety, and security procedures; basic mathematical skills.
• Knowledge of RAS (responsible alcohol service) procedures as defined by federal and state laws and BWW policy.
• Knowledge of commonly ordered drinks and food items; high degree of customer service and problem-solving ability.
• Conflict management, analytical skills, and high emotional intelligence to recognize and solve problems.

Freedom to Act

• Ability to follow specific service time and guidelines at all times while engaging guests and customizing their experience.

Size and Complexity

• Ensure that 100% of table visits are performed and guest issues are resolved during the shift.
• Reliable and dependable with adherence to schedule; able to cover shifts when necessary; punctual.
• Maintain a high pace and intensity for extended periods.

Interaction

• WOW our team members by providing respect, positive encouragement, and fair treatment within the organization and to guests.
• Maintain a positive work relationship with management to achieve shift-by-shift results.

External Relationships

• WOW our guests daily by achieving high satisfaction with friendly service, food, fun, and value.
• Interact and communicate with guests to monitor their needs throughout the shift.

Education/Experience

Required

• Minimum 21 years of age.
• Certification as a Wing Certified Trainer in at least one hourly position; completion of Shift Leader certification.

Preferred

• Prior experience managing others or two years of Buffalo Wild Wings experience.