Shift Lead / Full Time - Dayton, OH

Save-A-Lot, Ltd.; Dayton, Northern (OH, KY); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Vision Insurance

Employee Assistance Programs

Team Member Referral Program

Job summary

Save-A-Lot, Ltd. in Dayton, OH is seeking a Shift Lead to oversee daily store activities in the absence of management, ensuring efficient operations, customer service excellence, and compliance with company policies.

The role involves opening/closing the store, supervising team members across departments, handling cash, resolving customer issues, and coordinating with vendors. Strong communication and reliability are essential.

Qualifications

• Must be 18 years or older.
• High School diploma or equivalent required.
• Basic math skills (addition, subtraction, multiplication and division).
• Able to read, write and speak English.
• Spanish or other languages a plus.
• Willing to travel to multiple locations.
• Dependable, flexible with good customer service.

Responsibilities

• Open and close the store per procedures.
• Direct day-to-day activities of store team.
• Communicate with customers in a friendly manner.
• Resolve customer complaints, including exchanges and refunds.
• Document complaints and follow up to fix root cause.
• Handle cash and till verification and gift card sales.
• Complete store reports and report results to Store Manager.
• Perform cashier and stocking duties as needed.
• Escalate employee issues to Store or District Manager.
• Coordinate with vendors and receive loads/deliveries.
• Stock inventory across departments and check dates.
• Ensure health and safety compliance and proper sanitation.
• Protect store property and loss prevention procedures.
• Assist media and regulatory visitors or refer to Store Manager.

Skills

Customer service

Teamwork

Problem solving

Communication

English proficiency

Spanish knowledge

Dependable

Flexible

Reading & writing

Travel readiness

Attentive to detail

Punctuality

Education

High School diploma or equivalent

Job description

Store 30070, 2152 N Gettysburg Ave, Dayton, Ohio, United States of America

Job Description

Purpose

The Shift Lead directs the daily activities of store team members in the absence of the Store Manager and Assistant Store Managers during assigned shifts. The Shift Lead is responsible for store operations by opening and closing the store when scheduled, protecting store property and funds, and monitoring employee performance during assigned shifts. The Shift Lead assists the store management team in maintaining store conditions, quality, safety, security, and sanitation programs. The Shift Lead is responsible for excellent customer service. They accomplish all job duties in accordance with company policies and procedures. When a Store Manager or Assistant Store Manager is present, the employee performs the duties as outlined in their primary job description.

Responsibilities

• Responsible for opening and closing the store according to established procedures
• Directs and monitors the day-to-day activities of full time/part time store team members in all departments.
• Communicates with customers in a friendly and courteous manner
• Resolves customer complaints, including exchanges and refunds
• Documents complaints and takes follow-up steps to correct the source of the complaint
• Conducts front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards
• Completes electronic store reports and reports results to Store Manager
• Performs cashier and stocking duties when necessary
• Escalates employee issues, such as disciplinary actions, cash discrepancies, attendance, performance, and significant customer complaints to Store Manager or District Manager
• Responds promptly to vendors, including receiving loads / deliveries
• Stocks inventory within all departments including filling and culling produce, filling meat and checking dates as needed, filling milk and eggs
• Ensures the store is operating in compliance with company standards for health and safety
• Handles emergency management, such as evacuation procedures, appropriately
• Protects company property, funds and merchandise
• Ensures that loss prevention procedures are followed daily
• Responsible for store sanitation, cleaning throughout the shift
• Serves as first contact for media and regulatory visitors and refers contact to Store Manager
• May participate in the panel interviewing process, but does not have authority to make hiring decisions
• Performs other duties, including working in other departments, as assigned

About You

• Must be 18 years of age or older
• High School diploma or equivalent required
• Comprehensive product knowledge and the ability to train other team members
• Previous training / supervisory experience a plus
• Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management
• Proficiency in basic math skills required, including addition, subtraction, multiplication and division
• Must be able to read, write and speak in English
• Demonstrate effective oral and written communication, interpersonal skills
• Language proficiency in Spanish or other languages is a plus
• Must be dependable and flexible
• Ability to travel to multiple work locations
• Excellent customer service, teamwork and problem-solving skills
• Must adhere to uniform dress code

Physical Requirements

• Requires the ability to reach, bend, balance, lift and transport various objects weighing 20-50 lbs repeatedly throughout the shift; at times, product weight may reach 50-80 lbs
• Must have the ability to stand, walk and / or move about for extended periods of time
• Requires the ability to push, pull, grasp, twist and use sawing motions for extended periods of time
• Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions and inside delivery trucks

Our Values

Ability to demonstrate, understand and apply our workplace values.

Simplicity (operate) – the drive to identify root cause and innovate to remove complexity to deliver the best outcome

Heart (emotion) – the passion that drives you to get up every day and work hard to strive for excellence

Performance Excellence (mindset) – clearly defining high expectations, driving ownership of key roles and responsibilities, executing with integrity and emphasis while creating a culture of accountability

Respect (philosophy) – taking pride in being inclusive and treating everyone who comes through the doors with respect

Eligible for Team Members who are full-time or who average 30 or more hours per week are eligible for health and welfare benefits

• Paid Time Off
• Medical Insurance
• Vision Insurance
• Employee Assistance Programs
• Team Member Referral Program

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and /or location.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Store 30070, 2152 N Gettysburg Ave, Dayton, Ohio, United States of America