Shift Lead - Dover (DE1301) (71407)

Modwash; Dover (DE); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Base pay plus commission

Paid training

Free employee car washes

401K match

Medical, Dental and Vision Insurance

Job summary

ModWash is hiring for a Full-Time Customer Service role in Dover, DE. You will deliver customer service, upsell packages and memberships, and guide guests through the ModWash experience at the pay station and tunnel entrance. The role requires a friendly, energetic personality and flexibility to work evenings and weekends.

Base pay plus commission for top plans, paid training, and benefits are part of the package. Join a fun, team-oriented environment with growth opportunities and 401K matching.

Qualifications

• Experience in customer service and sales preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver outstanding customer service and greet customers warmly.
• Present ModWash packages and unlimited wash memberships.
• Guide guests through packages and memberships.
• Engage with customers post-wash to ensure satisfaction.
• Support team to meet sales goals and maintain site standards.
• Handle opening/closing duties and ensure safety and cleanliness.

Skills

Customer service

Sales

Communication

Team player

Flexible schedule

Job description

Job Details

Job Location: Dover, DE 19901, Position Type: Full Time, Salary Range: $16.50 Base+Commission/month, Travel Percentage: None, Job Shift: Any, Job Category: Customer Service, Be Bold. Be Kind. Be You.

Company Overview

Join our dynamic team at ModWash, where our mission is to deliver a legendary car wash experience while helping customers keep their vehicles clean all year-round!

What you’ll do:

• Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
• Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
• Safely guide and assist guests through the ModWash packages, and membership options.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with and encourage the team to meet sales goals.
• Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service.
• Effectively maintain the on-site equipment and troubleshoot when needed
• Assist in overseeing the productivity, breaks, and safety of all employees
• Continuously seek ways to improve the business
• Ensure compliance with legal requirements and company policies and procedures
• Ensure facilities are always clean and presentable.

What you’ll need:

• A passion for serving others.
• Awesome customer service skills, previous sales experience a plus.
• Outgoing, energetic personality with excellent communication skills.
• Strong interpersonal skills.
• Motivate and encourage your teammates in a fast-paced environment.
• Ability to work a flexible schedule including evenings and weekends.

Qualifications: Physical Job Requirements:

• Ability to work outdoors in all weather conditions and seasons
• Be on your feet for extended periods of time/ the entire work shift
• Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
• Ability to carry, lift, push, pull, and move up to 25 pounds
• Alert and able to maneuver around moving vehicles and equipment
• Respond quickly to sounds
• Move safely over uneven terrain and in confined spaces
• See clearly and respond to dangerous situations
• Must have the ability to be mobile and engaged with all ModTeam members and customers at pay station, tunnel entrance, and vacuum lot

Benefits:

• Base pay plus commission for top three membership plans sold
• Paid training and coaching
• Free employee car washes
• Fun, team-oriented work environment
• Career advancement opportunities
• 401K match
• Medical, Dental and Vision Insurance options

Equal Opportunity Statement

ModWash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types

Full-time