Shift Lead: Customer Experience & Operations Champion

Domino's; North Apollo (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Domino's in North Apollo, PA is seeking an Assistant Manager to lead shifts, schedule staff, manage costs, and uphold service standards. You will train team members, resolve customer issues, monitor performance, and collaborate with the management team to grow the business while maintaining safety and quality.

This is a full-time, on-site role requiring flexibility to work evenings and weekends. Join a dynamic team focused on operational excellence, customer experience, and measurable results in

Qualifications

• Supervisory or leadership experience in a fast-paced environment.
• Experience with staffing, training, scheduling, and performance evaluations.
• Strong cost control, budgeting, and financial accountability skills.
• Knowledge of inventory management and cash handling procedures.
• Excellent communication and interpersonal abilities to motivate diverse teams.
• Proficiency with POS systems and basic office software.

Responsibilities

• Lead, supervise, and motivate team members across assigned shifts.
• Manage shift operations, staffing, task delegation and performance monitoring.
• Oversee cost controls, inventory, and cash handling to minimize waste.
• Maintain accurate paperwork and ensure records comply with standards.
• Develop and implement training programs and provide coaching.
• Ensure high-quality customer service and address concerns professionally.
• Analyze performance data to identify improvements and drive efficiency.
• Collaborate with management to execute growth and operations strategies.
• Resolve conflicts and maintain a fair, inclusive work environment.
• Maintain a clean, safe, and organized workspace compliant with policies.

Skills

Leadership

Staffing & scheduling

Cost control

Inventory management

Cash handling

Communication

Problem solving

POS systems

Team motivation

Education

High school diploma or equivalent

Business-related certification (optional)

Tools

POS systems

Operational software

Job description

Domino's in North Apollo, PA is seeking an Assistant Manager to lead shifts, schedule staff, manage costs, and uphold service standards. You will train team members, resolve customer issues, monitor performance, and collaborate with the management team to grow the business while maintaining safety and quality.

This is a full-time, on-site role requiring flexibility to work evenings and weekends. Join a dynamic team focused on operational excellence, customer experience, and measurable results in