Shift Lead — Craft Coffee & Team Leadership

10 Peet's Coffee Inc.; Santa Clara (CA); On-site; USD 31,000 - 32,000; Part time

Benefits offered by this job

Medical, dental and vision

Vacation accrual after 4 months

Free coffee/tea and employee discount

401k with matching

Employee Assistance program

Flexible part-time schedule

Job summary

Peet’s Coffee in Santa Clara, CA is seeking a Shift Lead to help run daily operations in a fast-paced cafe. You will lead shifts, deploy tasks, and ensure smooth service while upholding our standards of quality and hospitality.

This role emphasizes engagement with customers, coaching teammates, managing cash and inventory, and adapting to changing priorities. A minimum of one year leading small teams and experience with POS systems are required; flexible part-time hours help you balance life and

Qualifications

• 1 year leadership experience required.
• 1 year experience with POS/cash handling.
• Must be at least 18 years old and legally eligible to work.

Responsibilities

• Lead shifts with focus and clarity by managing task deployment and ensuring smooth day-to-day operations in a fast-paced environment.
• Deliver exceptional customer experiences by modeling genuine engagement, a commitment to craft, high product quality, and friendly service.
• Support a positive team environment by communicating clearly, collaborating effectively, and setting an example through accountability, professionalism, and reliability.
• Ensure operational excellence by executing key responsibilities such as opening/closing routines, cash handling, inventory tasks, and visual updates during assigned shifts.
• Embrace learning and change by actively developing skills, adapting to new priorities, and using sound judgment and problem-solving to keep shifts running smoothly.

Skills

Leadership experience

Customer service

Cash handling

Tools

POS system

Job description

Peet’s Coffee in Santa Clara, CA is seeking a Shift Lead to help run daily operations in a fast-paced cafe. You will lead shifts, deploy tasks, and ensure smooth service while upholding our standards of quality and hospitality.

This role emphasizes engagement with customers, coaching teammates, managing cash and inventory, and adapting to changing priorities. A minimum of one year leading small teams and experience with POS systems are required; flexible part-time hours help you balance life and