Shift Lead – Cheyenne, WY – Yellowstone Road

Ziggi’s Coffee, LLC; Cheyenne (WY); On-site; USD 17,000 - 22,000; Full time

Job summary

Ziggi’s Coffee, LLC in Cheyenne, WY seeks a Shift Lead to uphold our values while guiding the team in serving customers and maintaining smooth store operations.

You will train new hires, coach current staff, and ensure accountability to policies and procedures, while addressing issues to maintain a positive customer experience and daily financial integrity.

Qualifications

• Experience leading a team in food or retail environments is preferred.
• Ability to train new staff and coach current team members.

Responsibilities

• Maintain communication with staff, managers, and owner; articulate wins and opportunities for improvement.
• Ensure policy adherence and uphold core values at all times.
• Train and mentor employees to enhance skills and confidence.
• Address deviations and delegate tasks to maintain flow.
• Handle customer complaints professionally and empathetically, turning challenges into positive experiences.
• Count registers, balance change, and manage daily deposits with accuracy.
• Prepare daily store metric recap including deposits and SPMH.
• Conduct monthly inventory assessments for stock control.

Skills

People leadership

Strong communication

Organizational skills

Multitasking

Customer service mindset

Job description

Position Summary:

Shift Leads are responsible for ensuring that all Ziggi’s Coffee values are being upheld every day. Shift leads should embody a “people-first” mentality by leading by example when serving customers & guiding their team to be successful.

Key Qualifications:

• Previous Shift-Lead experience is preferred in food or retail industries
• Strong organizational and multitasking skills
• Willingness to thrive in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Ability to lead by example and contribute to a positive team culture.

Essential Functions (Meets all expectations of the Barista role plus…)

• Maintain consistent and effective communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated
• Ensure that all staff adhere to company policies and procedures, upholding our core values at all times
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence
• Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow
• Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences

Core Responsibilities:

• Money Management: Accurately count registers, complete safe drops, balance the change box, split tips, and manage daily deposits to ensure financial integrity
• Mystery Shopper Expectations: Understand and uphold the standards of service as outlined by the Leadership Team, training staff accordingly to meet these expectations
• Daily Recap: Prepare and present a daily recap of store metrics, including deposit totals and Sales Per Man Hour (SPMH), to track performance and identify areas for improvement
• Inventory Management: Conduct monthly inventory assessments to ensure proper stock levels and efficient use of resources

Additional Responsibilities:

• Create and maintain a welcoming atmosphere for customers, ensuring that each visit is enjoyable and memorable
• Collaborate with team members to innovate and improve service processes, contributing to a culture of continuous improvement
• Stay updated on new menu items, promotions, and seasonal offerings, effectively communicating this information to both staff and customers
• Assist in maintaining cleanliness and organization within the store, contributing to a professional and inviting environment