Shift Lead-Broadway

Wingstop; Garland (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

Wingstop in Garland, TX is hiring for a Shift Lead on Broadway. You will supervise restaurant operations, manage staff, and ensure superior guest service while controlling labor and costs.

The role requires 2+ years in food service supervision, strong communication, and leadership abilities. This on-site position supports opening/closing, ordering, and safety standards at the restaurant.

Qualifications

• Must be 18 years of age or older.
• Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly.
• Minimum of 2+ years of supervisory experience in food service, retail, or restaurant.
• Proficiency in analyzing profit and loss statements and overall financial performance of the restaurant.
• Experience in recruiting and selecting team members.
• Knowledge of Labor Laws.
• Strong written and verbal communication skills.
• Initiative and assertiveness.
• Strong interpersonal and conflict resolution skills.

Responsibilities

• Ensure guests receive outstanding service in a friendly environment.
• Control shrinkage, waste, expenses, and payroll.
• Maintain cleanliness, sanitation, safety, and staffing standards.
• Review trends and suggest changes to maximize goals.
• Ensure compliance with company policies via meetings, walk-throughs, and audits.
• Open and/or close the restaurant.
• Assemble and package orders per Wingstop standards.
• Support other positions when needed.
• Receive, inspect, and sign/pay for deliveries in the GM’s absence.
• Place orders with vendors as needed.
• Maintain Operations Manual and follow procedures.
• Daily walk-through and taste tests at opening.
• Monitor time and temperature checks every two hours.
• Ensure product freshness and proper preparation.
• Keep order flow moving and the restaurant safe and clean.
• Address guest issues when GM is absent.
• Assist in keeping the kitchen clean during shifts.
• Ensure crewmembers’ health and safety awareness.
• Promote Wingstop brand and comply with operating requirements.
• Understand and follow cleaning product instructions.
• Perform other duties as assigned by General Manager.

Skills

18+ years of age

Microsoft Office proficiency

Supervisory experience in food/retail

Profit and loss analysis

Recruiting and selecting team members

Labor law knowledge

Strong communication skills

Initiative and assertiveness

Interpersonal and conflict resolution

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Shift Lead-Broadway

Full Time Management Broadway, Garland, TX, US

12 days ago Requisition ID: 1156

Salary Range: $13.00 To $19.00 Hourly

Qualifications

Must be 18 years of age or older

Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly

Minimum of 2 plus years of previous food service, retail or restaurant supervisory experience

Proficiency in analyzing profit and loss statements and overall financial performance of restaurant

Demonstrated ability in recruiting and selecting team members

Knowledge of Labor Laws

Strong written and verbal communication skills

Initiative and assertiveness

Strong interpersonal skills and conflict resolution skills

Essential Duties and Responsibilities

• Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Control shrinkage, waste, expenses, and payroll.
• Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained.
• Review restaurant trends and recommend and initiate changes for maximizing goals and objectives.
• Ensure compliance with all Company policies and procedures through regular restaurant management and staff meetings, walk-through and audits, etc.
• Open and/or close the Restaurant
• Assemble and package orders according to the Wingstop standard
• Assist all other positions when necessary
• Receive, inspect, and sign/pay for deliveries in the GM’s absence
• Place orders with vendors when necessary
• Maintain a current Operations Manual, and follow all procedures
• Conduct a daily walk through and taste test of products at opening
• Make sure the time and temps are done every two hours
• Ensure that all products are fresh and prepared correctly
• Keep the flow of orders moving on time
• Keep the restaurant safe and clean for both the crewmember and the guest
• Handle guest issues in the GM’s absence
• Assist in keeping kitchen clean throughout the shift
• Ensure that all crewmembers are health safety conscious at all times
• Promote the Wingstop Brand and uphold the mandatory operating requirements
• Ability to thoroughly understand and follow instructions in how to use chemical cleaning products
• Any other responsibilities as assigned by General Manager.