Shift Lead - Boston

Bluebottlecoffee; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision coverage

Best-in-class coffee training

401(k) plan

50% discount on products

Employee Assistance Program

Job summary

Bluebottlecoffee is looking for a Shift Lead in Boston, MA, to be part of the cafe's leadership team. The role involves leading the team to ensure exceptional hospitality and maintaining café standards. The ideal candidate will have supervisory experience and passion for coffee.

This position provides comprehensive benefits, including health coverage from day one, 401(k), and paid time off. A flexible schedule is essential, including availability on weekends and holidays.

Qualifications

• Eligible to work in the United States and at least 18 years old.
• 6 months to 1 year of supervisory experience or experience leading a team.
• Completion of Blue Bottle's Barista training within 90 days post-hire.
• Existing Food Safety Certification or will obtain it within 30 days post-hire.
• Basic math and computer skills.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Lead the shift ensuring staff alignment with Blue Bottle standards.
• Provide training to new and existing team members.
• Assist in achieving business goals through great hospitality.
• Cultivate a learning environment and promote team communication.
• Ensure safety guidelines are followed.

Skills

Supervisory experience

Customer service

Hospitality

Team leadership

Communication

Education

Food Safety Certification

Barista training or equivalent experience

Job description

At Blue Bottle, our mission is to connect the world to delicious coffee. From seed to cup, we elevate the craft of coffee in everything we do. We strive to build a better tomorrow by investing in what matters: a sustainable future for our people, the company, and our planet.

About the Job

A Blue Bottle Shift Lead is part of the cafe’s leadership team. They lead the team to consistently deliver great hospitality and coffee experiences while maintaining cafe standards and achieving business goals. A Shift Lead ensures that everything in the cafe is operating smoothly during their shifts, from the front of the house to the back of the house. They support the success of the team and cafe by ensuring that the right people are in the right places at the right time and that Blue Bottle standards are upheld. They create a learning environment in the cafe, inspiring and motivating their fellow teammates to always improve.

Responsibilities

• Be a role model to your fellow team members, setting the standard for everything you do and striving constantly to do it better
• Lead your shift by ensuring the right people are in the right places and that the team is giving exceptional hospitality and executing every beverage and food item according to Blue Bottle standards
• Assist with training new hires and training current team members on new beverage and food offerings
• Guide completion of operational tasks and adherence to Blue Bottle standards and safety guidelines
• Provide timely and consistent feedback to your team to inspire continuous improvement in workflow, hospitality, and product quality
• Lead your team in actively working to reach our company-wide sustainability goals
• Continuously cultivate your own curiosity and knowledge of coffee through in‑house tastings, cuppings, and trainings
• Prepare delicious beverages and food to quality standards
• Promote a safe and respectful working environment
• Uphold and follow all health, food safety, and safety guidelines
• A leader who is passionate about training and helping to develop a team
• Aware of your impact on others, and seek regular feedback to continually improve
• A strong communicator who can provide impactful and motivating feedback to improve the team’s beverage, food, and hospitality delivery
• Always curious, you are excited about finding new ways to delight our guests
• Savvy with your resources, with the ability to make decisions and problem‑solve
• Dedicated to your team and your guests, you understand and value empathy and use it to guide interactions on and off the job
• Passionate about the planet and creating a sustainable future for our people, the company, and our planet

Qualifications & Experience

• Eligible to work in the United States and 18 years of age or older
• 6 months - 1 year of supervisory experience or experience leading a team
• Completed Blue Bottle’s Barista training and validation program or will complete it within 90 days post‑hire
• Existing Food Safety Certification required for the state you will be working in and your specific role, or will obtain it within 30 days post‑hire
• Basic math and computer skills
• A flexible schedule and are available to work mornings, evenings, weekends, and holidays

Benefits

• Comprehensive health, dental, and vision coverage for eligible employees starting on your first day
• Best‑in‑class coffee training and continuing education
• Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)
• 401(k) plan
• Paid time off & paid volunteer hours
• 50% discount on all products, both online and in‑cafe; this includes food, beverages, whole‑bean coffee, and merchandise
• 2 free drinks during shifts for cafe team members
• Flexible spending account & commuter benefits
• Employee Assistance Program
• Additional Benefits Information

Physical Requirements

• Ability to stand and walk for long periods of time; you’re on your feet the majority of the day, whether you are standing behind bar pulling shots or walking the cafe floor
• Use of hands to reach, grip, turn, and perform precision work; you’re using your hands to operate beautiful espresso machines, pour delicious pour‑overs, and operate the register (among other responsibilities)
• As needed, squat, bend, twist, and reach for items below waist level or above shoulders; for example, you may have to bend down or reach up to grab cups, lids, and towels
• Ability to lift, push/pull, carry, and/or move up to 50 pounds; for example, you’ll be handling bags of coffee beans, coffee kegs, crates of milk, tubs of dishes, and trash bins
• As needed, climb ladders, stairs, ramps, and uneven floors and/or surfaces; for example, climb on a step stool to change menu slats or go up and down stairs and ramps to storage areas
• Ability to smell and taste; you’re tasting and smelling coffee and food, helping ensure quality control for each cup and plate
• Ability to listen and speak; you’re listening and speaking with our guests to take and fill orders, and guide and create experiences
• The role is performed in an environment that may involve exposure to environmental conditions, including elevated temperatures from food and beverage preparation equipment, and cooler temperatures in refrigerated spaces

Blue Bottle is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind in the hiring process or in the workplace.

We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job. We also provide reasonable religious accommodations to applicants/employees to allow them to practice their bona fide religious beliefs. To request an accommodation, contact your People Partner.

We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create other conflicts of interest.

We will consider employment‑qualified applicants with arrest and conviction records.

We participate in E-Verify. We will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed the Form I-9.