Shift Lead-All hours Weekdays and Weeknights

Playa Bowls; Georgetown (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Tips income

Advancement opportunities

Fun work environment

Employee discounts

Job summary

Playa Bowls Georgetown is seeking a proactive Shift Leader to supervise daily operations in our fast-paced store. You’ll build a positive team environment, oversee opening and closing duties, and ensure guests receive outstanding service while maintaining safety and quality standards.

The role emphasizes leadership, adaptability, and guest satisfaction in a lively, health-focused setting with opportunities for growth and employee perks including tips and discounts.

Qualifications

• Provide friendly, attentive service and ensure guest satisfaction.

Responsibilities

• Lead opening and closing shifts.
• Delegate tasks to team members.
• Manage refunds and resolve guest issues.
• Monitor inventory and ensure food quality.
• Count cash and deposits at shift end.
• Communicate issues to management promptly.

Skills

Customer service

People management

Communication

Flexibility

Job description

Tips average additional $3-$5 per hour in addition to base pay

Shift Leader

Full Time

Georgetown, TX

WHO WE ARE

Playa Bowls is New Jerseys Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300-unit operator and franchisor of the leading fast casual restaurant concept.

WHAT WE OFFER

• Tips: We offer a competitive hourly wage plus credit card + cash tips! Tips average additional $3-$5/hr
• Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career!
• Fun Environment: We are always dancing, smiling & having lots of fun!
• Playa Discounts: If an employee is working, they receive one free bowl during their shift & if they're not working, they receive 30% off! Win-win!

WHO YOU ARE

You’re a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As aShift Leader,you are considered an extension of management and may be trusted with the shop during times in which the management is not present. Shift Leaders should be comfortable delegating tasks and should excel at doing such in a manner that prioritizes the needs of the shop. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!

WHAT YOU’LL DO

• Manage and maintain the quality of food, discarding product when necessary
• Delegate work to employees in an appropriate and responsible manner
• Responsible for leading opening and closing shifts
• Manage and issue refunds
• Solve customer issues in a polite and professional manner
• Manage and record inventory levels throughout the shift and at the end of the night
• Count the register, safe, and deposit
• Communicate effectively with management regarding any issues throughout the shift
• Ensure that all tasks are completed in a timely manner and in accordance with company standards
• Lives the Playa Bowls mission, purpose, and values

WHAT YOU’LL BRING

• Committed to delivering exceptional customer service by providing friendly, attentive service and ensuring satisfaction with every guest interaction.
• Ability to lead by example and adhere to company policies to foster a positive and collaborative work environment and support team development.
• Proven ability to remain flexible and adaptable in a fast-paced dynamic environment, quickly adjusting to changing priorities and customers’ needs to maintain seamless operations.
• Skilled at prioritizing multiple responsibilities simultaneously, such as managing team productivity and assisting with customer service.
• Clear and effective communication with team members, managers, and customers with the ability to delegate tasks and provide instructions concisely.
• Ability to stay composed and think quickly under pressure, handling disputes or challenges among team members or customers professionally and calmly
• Demonstrate empathy, understanding and active listening skills when addressing concerns or ideas towards team members and customers
• Ensuring adherence to food safety standards and operational protocols and monitoring team performance to ensure quality in product preparation and presentation

REQUIREMENTS

• Must be available to work 5 shifts a week, minimum of 30 hours a week
• Must be available weekends but expected to work as the business dictates
• Must pass the required PB Food Safety manager certification requirement within 3 months of employment
• Must pass required Playa Bowls Training prior to first day

ESSENTIAL PHYSICAL FUNCTIONS

• Must be able to remain in a stationary position for prolonged periods of time
• Must be able to lift or otherwise move 25-40 pounds occasionally
• Must be able to retrieveitems from high and low shelving, the fridge/freezer, and under counters.
• Must be able to tolerate occasionallyloud environments (high powered blenders, timers, and ordernotifications).
• Ability to frequently move about inside the establishment to access the Point-of-Sale cash register, assemble guest orders, clear tables, restock inventory, etc.

MISSION

Inspire and support our communities one bowl at a time.

VALUES

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol

ADDITIONAL INFORMATION

“Playa Bowls is an equal opportunity employercommitted to inclusivity and diversity in our workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

Serving the BEST Acai, Pitaya, Green, Coconut, Banana Bowls, Chia, Nitro Coffee, Oatmeal, Smoothies, & Fresh Juices! Playa Bowls is New Jersey’s Original Acai Shop, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, & a fridge has flourished into over 100 stores, thousands of employees, and a mission to lead communities in healthy, sustainable living.