Shift Lead - 1854 Westwood

10 Peet's Coffee Inc.; Westwood (MA); On-site; USD 31,000 - 32,000; Part time

Benefits offered by this job

Medical, dental and vision benefits

Paid vacation (after 4 months)

Free coffee/tea & employee discount

401k with company match

Employee assistance program

Flexible part-time schedule

Tuition scholarship opportunities

Job summary

Peet's Coffee is seeking a Shift Lead in Westwood, MA to manage shifts, serve customers with care, and lead a small team in a fast-paced cafe environment.

The role emphasizes reliable schedule availability (3+ days/week), cash handling, and maintaining beverage quality and cleanliness, with opportunities for growth and company benefits. We value inclusivity and a supportive team culture at Peet's Coffee.

Qualifications

• 1 year experience in a leadership role and/or directing the work of others.
• 1 year experience with POS/cash handling responsibilities in related industry.
• Shift Leads must be available three days a week or more to meet business needs (early mornings, evenings, weekends, nights and/or holidays).
• Must be legally eligible to work in the United States.
• Must be 18 years or older; able to perform physical tasks.

Responsibilities

• Lead shifts with focus and clarity, manage task deployment, and ensure smooth day-to-day operations.
• Deliver exceptional customer experiences by engaging customers and maintaining high product quality and a welcoming coffeebar.
• Support a positive team environment through clear communication, collaboration, accountability and reliability.
• Ensure operational excellence by handling opening/closing routines, cash handling, inventory tasks, and visual updates.
• Embrace change by developing skills, adapting to priorities, and using problem-solving to keep shifts running smoothly.

Skills

Leadership experience

Customer focus

Tools

POS/Cash handling

Job description

Perk up your career with a bold new opportunity at Peet's Coffee! We're seeking passionate people to join our team as Shift Leads. Do you want to work with curious, authentic, and passionate people who care deeply about coffee, customers, and the continuous pursuit of better - if so,

Competitive Pay, Perks & Benefits

• Medical, dental and vision benefit options available.
• Paid vacation (accrual following completion of 4 months of employment).
• Free coffee/tea beverages and fresh baked goods as well as an employee discount.
• 401k with generous matching (must be 18 years old to qualify for 401k).
• Employee Assistance program including useful resources for all employees.
• Flexible part-time schedule.
• The pay scale for this position is between $22.50 and $23.00 per hour.
• The specific hourly wage offered may fall anywhere within this range and will depend on factors including, but not limited to, local wage requirements, years of experience, and skills and abilities.
• Additionally, employees may earn an estimated average of $3.00 to $6.00 per hour in cash and electronic tips.

Growth With Us

We believe careers are crafted. Whether you're driven by people, process or purpose - Peet's is a place where your growth journey can thrive - grow with us. Tuition scholarship opportunities with Oregon State University E Campus.

Purposeful Work

At Peet's, we are committed to improving conditions in coffee communities around the world. With Enveritas, our non-profit partner, we work to assess and improve conditions on the farms where we source our coffees.

WHAT MAKES YOU SUCCESSFUL

• Lead shifts with focus and clarity by managing task deployment and ensuring smooth day-to-day operations in a fast-paced environment.
• Deliver exceptional customer experiences by modeling genuine engagement, a commitment to craft, high product quality, and friendly service - all while maintaining a clean and welcoming coffeebar.
• Support a positive team environment by communicating clearly, collaborating effectively, and setting an example through accountability, professionalism, and reliability.
• Ensure operational excellence by executing key responsibilities such as opening/closing routines, cash handling, inventory tasks, and visual updates during assigned shifts.
• Embrace learning and change by actively developing skills, adapting to new priorities, and using sound judgment and problem-solving to keep shifts running smoothly.

WHAT YOU WILL BRING

Minimum Qualifications

• 1 year experience working in a leadership role and/or directing the work of others.
• 1 year experience with POS/cash handling responsibilities in related industry.
• Shift Leads are required to maintain a schedule availability of a minimum of three days a week or more that must also meet business needs (business needs can include early mornings, evenings, weekends, nights and/or holidays).
• Must be legally eligible to work in the country where this job is located.
• Must be able to comply with Peet's Employment of Minors policies and work with, among and/or direct the work of minors.
• Must be at least 18 years of age or older.
• Perform various physical tasks during the work shift. (See Physical Requirements)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

To view the complete job description, which includes the essential duties for this role: Shift Lead Job Description

At Peet's, we believe in creating an inclusive workplace where everyone feels welcome. We are proud to be an Equal Opportunity Employer. We welcome qualified applicants of all backgrounds and do not discriminate based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, gender identity, citizenship status, disability, genetic information, uniform service, veteran status, or any other category protected under federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local ordinances. Peet's is also committed to providing reasonable accommodation to job applicants with disabilities throughout the hiring process. If you need assistance or accommodation, please contact [e-mail].

Brew Something Great Together

At Peet's, we don't just make coffee - we make community. Join a company that values coffee, culture, and continuous growth.

Our purpose at Peet's Coffee is the pursuit of better; better coffee, for people and the planet. Our ambition is to become the chosen brand for coffee lovers around the world, and we know earning that place means an uncompromising focus on quality, craft, and authenticity. As part of Keurig Dr Pepper and JDE Peet's, the world's leading pure-play coffee company, Peet's is growing as a global coffee brand while staying rooted in the values that have defined us from the start. We Dare to Amaze, Own It, Make It Simple, and Win Together challenging ourselves every day to do better than the day before. We've learned that the secret to great coffee is the people who make it, and we apply the same care in selecting and preparing our teams as we do when crafting the perfect cup. Beyond Coffee, Peetniks are passionate supporters of our community and serving our local communities doesn't stop at the counter. Peet's employees take pride in supporting the neighborhoods where they live and work, through holiday donation programs and supporting non-profits at home and globally. We believe that Coffee thrives where people do. We support the communities where our beans are grown, lending hands and knowledge to make life and coffee better. Peetniks are passionate and authentic, learners and doers, committed to the pursuit of better.

This is your opportunity to craft a path that matters with us!