Shift Lead

Whistle Express Car Wash; Wilmington (NC); On-site; USD 14,000 - 19,000; Full time

Job summary

Whistle Express Car Wash is looking for a team-oriented individual to engage customers, promote wash memberships, and drive sales. You will guide vehicles through the wash, ensure safety, and uphold quality standards on a fast-paced outdoor site.

This role includes opening/closing responsibilities as a key holder, leading shifts, and supporting the team to maintain excellent customer experiences. Prior leadership is a plus, and the base pay ranges reflect entry to mid-level supervision.

Qualifications

• Customer service orientation
• Attention to safety and procedures
• Willingness to work outdoors
• Leadership or supervisory experience is a plus

Responsibilities

• Greet customers and explain services, promos, and memberships clearly.
• Direct vehicles into wash, prep for washing, and observe safety protocols.
• Lead shifts as a key holder, open/close procedures, and delegate tasks to the team.

Job description

Key Responsibilities

Customer Engagement: Greet customers as they arrive and provide a positive, friendly experience. Answer customer questions about services, wash options, and memberships clearly and courteously. Promote unlimited wash memberships and other offerings to drive engagement and sales. Educate new customers on the variety of wash packages and services available. Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.

Operations & Safety: Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process. Prepare vehicles for washing by checking for loose items and removing obstacles as needed. Monitor equipment during operations, identifying and reporting any malfunctions or issues. Follow and enforce all safety protocols to protect customers, team members, and equipment. Assist team members in resolving operational issues quickly to keep the site running efficiently.

Team Leadership: Serve as a key holder and perform opening and closing procedures accurately and on time. Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader. Delegate tasks to team members to ensure smooth site operations throughout the shift. Monitor team performance and provide guidance or feedback as needed to keep operations on track. Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.

Attention to Detail: Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards. Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues. Report any equipment or operational issues that could affect wash quality. Provide feedback or guidance to team members to help maintain consistent wash quality. Continuously look for ways to improve processes to exceed customer expectations.

What We’re Looking For

Ownership is not assigned here. It is demonstrated. You lead by example. The crew watches how you work. Make it worth watching. You hold the line. The standard does not flex based on who is watching. You are a team-first operator. You share the win, and you own the loss. You are physically active and comfortable working outdoors at a pace. Prior leadership or team experience is a plus. The right instincts matter more than the title. Run it like you own it. Do it like it matters. The best version of this industry is still being built. The people building it start here. If you show up like you own it every shift, there is a place here for you.

Base Pay Range

$10.00 - $14.30

Just a heads-up: if we ever need your personal details for a real job offer, we’ll only ask for them safely through our official HR platform.

We share the responsibility for creating the best experience for our customers, team members, and facilities. Be Curious - We have a drive to learn, grow, challenge, and explore better ways of doing things. Take Accountability - We take ownership of our actions, commitments, and results. Show respect - We value every person by listening openly, communicating honestly, and treating others with dignity. Pursue Excellence - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.