Shift Lead

Nothing Bundt Cakes; Town of Florida (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Nothing Bundt Cakes is seeking a Supervisor to work with the Bakery Manager to deliver high-quality cakes and a warm guest experience. The role emphasizes team leadership, daily operations, and brand standards to drive sales and profitability.

The Supervisor will coordinate cake production, merchandising, scheduling, and training while ensuring compliance with NbC policies and food safety. This position requires guest-focused leadership in a fast-paced bakery environment.

Qualifications

• High school diploma or GED; post-secondary education is a plus.
• 1-3 years of guest-facing experience in retail, restaurant or foodservice, preferably in a lead role with progressive managerial responsibilities.
• Demonstrated success coaching others, training team members, and achieving productivity goals.
• Basic proficiency in Microsoft Word, Excel and Outlook.

Responsibilities

• Prioritizes the guest experience and fosters a positive work environment.
• Leads guest experience, cake production, brand and merchandise presentation, and labor and inventory control.
• Supports Bakery Manager in recruiting, selecting and training team members and providing performance feedback.
• Ensures product, service, bakery environment, and visual standards meet NbC policies and food safety requirements.
• Assists with scheduling, productivity goals, supply ordering, and payroll processing.

Skills

Guest engagement

Team leadership

Inventory control

Brand standards

Operations execution

Education

High school diploma or GED; post-secondary education is a plus

Tools

Microsoft Word

Excel

Outlook

Job description

This opportunity really takes the cake.

If you're the kind of person who leads by example, loves a fast-paced environment, and believes every celebration deserves something sweet, then we'd love for you to join our bakery family. Let's bake someone's day—starting with yours!

Position Summary The Nothing Bundt Cakes (NbC) Supervisor works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment and a superior guest experience. The Supervisor shares in team leadership and collaborates with the Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as an important carrier of the NbC culture to reinforce core values and bring our brand to life for our team members and guests.

Accountabilities/Duties

• Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
• Partners with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control.
• Supports the Bakery Manager in recruiting, selecting and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
• Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
• Assists the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing.
• Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
• Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
• Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.

Core Values And Leadership Competencies

• Servant’s Heart
• Goes above and beyond to support and develop the team and create a superior guest experience.
• Keeps the good of the team and guest ahead of personal interests or gain.
• Leads by example and displays humility and empathy for others.
• Spirit of a Champion
• Demonstrates an intense drive, a commitment to excellence and a passion to succeed.
• Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.
• Genuine Connections
• Projects warmth, enthusiasm and optimism that attracts and energizes others.
• Builds positive, productive relationships and communicates often and openly.
• Serves as a strong Cake Celebrity/Brand Ambassador in the local community.

Knowledge, Skills And Abilities

• Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
• Has the ability to delegate tasks, communicate clear expectations, direct others’ work and manage performance.
• Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
• Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
• Demonstrates strong learning agility, with a passion to grow and excel.

Education, Certifications And Work Experience Requirements

• High school diploma or GED; post-secondary education is a plus.
• 1-3 years of guest-facing experience in a retail, restaurant or foodservice environment, preferably in a lead role with progressive managerial responsibilities.
• Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
• Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.

Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.