Shift Lead

Walgreens; Tewksbury (MA); Sur place; USD 25 000 - 32 000; Plein temps

Résumé du poste

Walgreens is seeking a Store Associate to support opening/closing, cash handling, and customer service excellence in a fast-paced retail environment. You will assist with inventory controls, pricing, merchandising, and store displays while ensuring compliance with regulations and company policies.

The role emphasizes delivering a distinctive customer experience, handling returns, refunds, and daily cash activities, and supporting management with vendor deliveries and stockroom tasks.

Qualifications

• One year of leadership or supervisory or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsabilités

• Opens and closes the store when management is absent, including cash handling and system start-ups.
• Completes product returns, refunds, cash drops, and provides change at registers.
• Delivers a distinctive and delightful customer experience to every guest.
• Greet customers and help with products and services, resolving issues to ensure positive experience.
• Share customer service best practices with team members to maintain Walgreens service standards.
• Assist with vendor deliveries, including backdoor access and order processing.
• Maintain accurate inventory counts and proper pricing with clear signage.
• Support bookkeeping tasks such as cash reports, counts, and ledgers as needed.
• Ensure compliance with state/local regulations for controlled items and store policies.
• Assist with displays, merchandising, stock rotation, and stock room organization.
• Handle responsibilities at pharmacy out window as requested by management.

Connaissances

Retail leadership

English proficiency

Formation

PTCB certification or pharmacy license

Outils

Point-of-Sale systems

Inventory systems

Description du poste

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Responsible for holding store keys to open and close without management as necessary.
• Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
• Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
• Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
• Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
• Assist with ensuring the Outdate program is followed with team members.
• Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
• Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Assist at Pharmacy out window as requested.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Responsible for bag checks of team members before leaving the store.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager.

Communications

• Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
• Reports disciplinary issues and customer complaints to management.

Basic Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Preferred Qualifications

• Prefer the knowledge of store inventory control.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
  An Equal Opportunity Employer, including disability/veterans.

Salary Range: $18.50 - $23.50 / Hourly